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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 13,640 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul away was a breeze

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time, worked fast. Respectful of residence.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was wonderful. The agent was so quick but careful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my old stove with no problems. The cost of 15.00 was well worth the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was installed by BB and works great fast and easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast delivery!! Great Job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is great in delivering large items.. These guys know what they are doing.. Easy in and got my other washing machine, and brought in the new one, replaced my hoses, tested it.. they were here 20 minutes!!! super delivery as always. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul broken appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation guys were nice and hauled away our old appliances without any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hauled it away easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to disassemble my dryer and take it out of the basement in pieces. Previous owners had done some remodeling since putting the dryer downstairs. I didn't realize until they tried to get it up the (now) narrow stairs. Since they were here delivering and hooking up the new washer & dryer, I had time to disassemble the dryer & take it upstairs in parts for them to haul away for me. They were kind & patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional haul away and recycle of our old dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away of old items

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can always count on Best Buy to remove my old appliances and electronics. It is difficult to have to research finding a junk hauler who will have the items recycled. Plus it's expensive. I trust Best Buy to recycle the items and I don't have to do any heavy lifting. I'm too old for that.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men moved my old stove into garage no problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away and/or move it move it.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used these guys t do bot, haul it away and move it to another spot. Haul away? great for me. I won't have to be concerned with it again, Move it to another spot? Yup Great. No damage and no back ache on my part. Job well done both times and haul away was a good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They loaded up my old dryer with no problems I was happy to have it taken away instead of me figuring how to get rid of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No issues with removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no issues having my old appliance hauled away

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great friendly and experts

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The delivery team was professional and on time they were super polite and help me put a living where it needs to be. What an experience, I can't say enough about them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take it away…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were No issues with the haul away. Satisfactory.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away was fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away team was great. Got everything out without scratching any of my property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional delivery and haul away!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above an beyond getting our old fridge out. It was not a simple task and they did it with patience and kindness. Thank you to these hard working men who put a good face on the service of Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away service will save you all the hassle of dealing with an old appliance. Definitely worth the money.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Delivery Experience

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Our washer and dryer were nearly 20 years old and starting to have issues so we replaced them with this washer and dryer. Delivery was great and the two nice young folks were wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and took away my old refrigerator

    I would recommend this to a friend