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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You want this service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your old refrigerator is not running correctly, you absolutely want the BB people to haul it away. If it is still working OK and you simply want it to be moved to another part of your house, have them do it. They are professionals and refrigerators are HEAVY. If you do it yourself, you could hurt yourself and/or damage parts of your house. They hauled my old refrigerator away with no muss, no fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s beautiful I like it and my friends like it too

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal of dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took our old dishwasher away so we didn’t have to deal with it! No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top notch service.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys that delivered and removed the old fridge. Very nice and respectful. All delivery people should be like these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation people did a great job on the removal of the old washer and installation of the new washer

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took our old dishwasher and were very careful on making sure they did not leave any mess or any damage behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service, would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Worked with our weird property. Placed things just where we asked. So polite, efficient and on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and removal service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered to my home and installed the new electric stove is awesome and professional skills are great, they also remove my old stove away too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This was a life saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot say enough about how much I appreciated Best Buy hauling my 2 old appliances (fridge/stove) from my new house. I live in a rural area and the landfill is closed down. I had no place to put them, not to mention I am 65 and would have had to pay a hefty price for someone else to come get the appliances and haul them off. And no one out here could tell me who would do that. This was a life saver!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haul away and save your back!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is a real lifesaver when you're upgrading to a new fridge and need to get rid of the old one. Best Buy's team will come to your place and take away the old fridge for you, so you don't have to worry about figuring out how to dispose of it yourself. The best part is that they take care of everything for you. No heavy lifting or trying to fit the fridge into your car - they handle it all. You just have to make sure the fridge is empty, unplugged, and defrosted before they arrive. The team is pretty quick and professional. They'll be in and out without causing any fuss. And they'll make sure to follow proper disposal procedures, so you can feel good about doing the right thing for the environment. Now, keep in mind that this service might cost you a little extra on top of your new fridge purchase, but it's worth it for the convenience and peace of mind. Plus, it saves you the hassle of dealing with the old fridge on your own. All in all, if you're getting a new fridge from Best Buy, I'd say go for their Appliance Haul Away Service. It's straightforward, stress-free, and a good way to handle that old fridge without breaking a sweat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since the old fridge we were replacing was now defunct we added haul away, so convenient! Saves time and a trip to the dump.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers were great and helpful. They were also on time and took the old tv with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Up up and away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was glad they took it away. They made my life easier. Thanks guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away was perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed and hauled away my old dishwasher with ease. They were very respectful of my home and took their time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Let Them Take It Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much easier than doing it yourself. They handled everything with no mess or issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast service, the guys got there early for me to continue my day. every professional and was in and out in 35 mins. thanks again

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Portability

    Rated 5 out of 5 stars

    Nice removal job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my old w and d out quickly! I appreciate they were careful of the walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff, sevice and products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff very knowledgeable on how to take anything in and out of your house without damaging anything. Ive spent iver $150k on everything there and always a please doing business with them. Fast delivery time as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old refrigerator was carefully removed and taken away. Zero hassle for me.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Speed

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily, carefully and quickly removed my old refrigerator!

    I would recommend this to a friend