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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 13,640 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    in with the new out with the old!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two amazing men came to drop off my new refrigerator and hauled away my old within minutes. my 4 year old asked to leave the big box for a clubhouse and the two guys were so sweet and even moved the box to the playroom for her.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Careful removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled old oven away! Took care of surrounding areas and furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient and Respectful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were extremely helpful, nice, and efficient. No complaints. they moved our fridge from the kitchen to the garage. For the price - very fair and reasonable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a new fridge delivered and they took my old fridge out. Made simple work of taking the fridge apart and maneuvering it our of my tricky doorway.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service and super professional!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I have had friends and family who have had nightmares with delivering appliances. Unfortunately, the wiring for my stove was hard wired - understandably there was not much the delivery people could do BUT they worked with me to arrange an additional pick up at no cost. Very good service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removal was quick. There were no issues. Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a new washer and dryer sey wirh hall away service. The delivery team was great with halling away my washer and placing my dryer in my garage. They did a great job and cleaned up after removing the items. No peices of anything was left behind. Amazing team.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Excellent Service! Very professional & friendly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled my new fridge up to the 2nd floor completely upright, so that I could turn it on in only a few hours vs the last time the delivery people (Not Best Buy!) carried it up the stairs sideways so I had to wait 24 hours before I could actually turn it on. They also were very careful not to scratch my walls or the appliance. wow! Plus, these guys were very experienced and friendly, like they really enjoyed their job and made me feel well taken care of. Highly recommended!+++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the OLD and in with the NEW...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of the old refrigerator when the new one arrived was priceless. I loved not having to worry about getting someone to come. It was smooth and inexpensive. I would definitely do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Prompt and courteous personnel.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products were delivered on time. Personnel (Geek Squad) were cautious in placing product and did a great job hooking systems up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great haul away! Careful and Professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was easy! They took it out carefully and gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys are GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were just incredible and kind and did a wonderful job removing my old appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and took my old appliance and tv which is very convenient better then waiting fornthat bulk collection day and its free when your a totaltech member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you, I did not have to worry about getting rid of this old broken down refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent haul-away service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made it so easy to get two new appliances! They brought the new appliances, installed them quickly, and took the old ones away! Very neat, clean and simple!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 4 out of 5 stars

    Haul Away

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dirt tracked in the haul away was not welcome. That being said, they were expedient and able to remove the old washer and dryer without nicking any walls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling was great and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hauling was great they easily took out the old machine turned off the water and removed it and installed the new machine they were both really good gentleman polite and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Oven haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers we're very quick and did a great job taking away our oven they did not scratch anything taking it away

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Haul away over stove microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Team was extra careful when removing over stove microwave from the cabinet as well as when taking it out of the house. Although removing it from house was not an issue, I appreciated the care they took when doing so as they made sure not to hit any walls/doorways as they removed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling away washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was concerned about removing old washing machine through the entrance but they were very professional and had no problem at all.

    I would recommend this to a friend