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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy is the best! For appliances!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers moved my refrigerator to the garage where I wanted it and install the new one looks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient installers. They removed the old washer and took it away.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Took it away on the spot with no breaking of the dry wall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service for a cleaner environment!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the reason I bought a television from Best Buy is because they offer a Professional Haul-Away service. It's a convenient way rid of your old television (e-waste) for a small fee of ~$59! I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Removal of old appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old appliance was hauled off without issue. They were careful to take it out without damage to anything in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Effective process

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They help install my washer and dryer and in the process, they did not damage anything and there process was so effective. They removed the old units, cleaned up, and installed the new units. They also showed me how to use it which was well detailed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BestBuy dryer haul away, delivery & install great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was VERY pleasantly surprised by their excellent service, the delivery/removal/install all happened very well, quickly, professionally, and well done! Bravo! This was back in 9/2019, but everything has worked great ever since, so that's awesome! I will most definitely be recommending and using BestBuy for both buying and installing of appliances in the future too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hallway of old TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a large old TV the real big 60' screen console on wheels. The two guys had to roll it out and lifted it with straps. Was totally impressed. The removed the old TV and got it in there truck. Thank you guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grwat install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were nice and professional, there was a surprise $400 charge, but it was for legit reasons to get us up to code

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team that showed up and installed new washer and took old washer. They were there to answer any questions I had. They were very clean and efficient would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the awaiting

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My drier broke soon after COVID-19 started. There was no indoor delivery or installation or haul away available. I had to air dry all my laundries until the services resumed. But when they did come, the service was excellent! They were fast, thorough, professional, and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs glenn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old washer and dry set. I was very pleased with their service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good install process

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers on time and courteous. Install went well and all is functioning properly at this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is very worth it to get Best Buy to take your old washer away, because old washers frequently have a lot of water in them and are very heavy. Plus it costs a lot to go to the dump.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Guys

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team showed up on time and were friendly. They even took the extra trash Great guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old pathetic dryer swept away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After these men delivered and installed our dryer. They took our broken pathetic dryer.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great haul away of existing 55 inch tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old tv which was too heavy for me to move and difficult to recycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came early and were out within 15mins of delivering. They communicated well and were respectful of my time. They hauled the old fridge away as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Went Like Clockwork

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men installed my new stove in less than 15 minutes. As one of them was giving us a short demo of the stove and oven, the other one was loading my old stove on the truck. Very professional installation and removal of my old stove. I want anyone to know that they can totally rely on BestBuy installation and removal of existing appliance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional delivery and installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curteous and professional. Adjustments to cabinet opening made as crew had tools and suplies on the truck. :)

    I would recommend this to a friend