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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 13,640 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very easy to install and operate. Super quite!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One man was all it took to bring in the new dishwasher and two to remove the old one. The new one is very lite and easy to move around when making the water, drain and electric connections. Super quite! I run it in the middle of the night and just forget about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guys hauled our old microwave away. No muss no fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good add on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them remove our dead freezer when they dropped off the new one. Totally worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handy Men

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guys were very professional and they answered all the questions I had and were very polite!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Efficient Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to deliver my appliances and haul he old ones away were polite and respectful of my property and items I had bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of old chest freezer and installation of n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the dead chest freezer and installed the new one in its place.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service. The crew were fast, efficient and careful not to cause any damage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old dryer without issue. Pleasant and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and easy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very very heavy Sony Z9D 65inch TV. I was not looking forward to getting rid of it on my own but Best Buy made it super easy. I needed another tv anyways so with my order I selected pick up older item. They dropped off my tv and took my Old broken Z9D parts and all. I know it will be recycled properly now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, unhooked my old washer and dryer quickly and hooked the new ones up. Took the old ones right out the door and hauled them off. Just what I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In with the new, out with the old.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Best Buy haul away my old fridge when they delivered my new one, and they did a perfect job. I was happy not to have to deal with discarding of the old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away the dryer and moved the washer to our garage just like how we asked for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled old appliances away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth not having to hassle with hauling waaher and dryer down the stairs and to the dump. When delivering new appliances they took the old ones away!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! Would recommend to a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Willie & Marcus were courteous, conscientious, efficient and arrived early! They unhooked my old refrigerator and removed it quickly even through a tight space. Willie called my attention to small scratch they put in a wall and told me who to contact for repair or compensation. I followed through and the company compensated me quickly and fairly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Well worth the extra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is worth it! It beats having to haul off the large appliances yourself and risk damaging your house. The installers were very professional and very mindful not to damage anything. They got both our appliances out at the same time and it took less than 10 mins to unhook and take out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t ask for a smoother delivery. The guys were smart and courteous ensuring no damage to my home or the refrigerator. The guys even gave a quick review of features

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great installers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered and installed my icemaking fridge were very professional and did a great job. Instead of hauling my old fridge away, they moved it into my storage room which involved removing my storage room door. Still in all, they arrived early and were done and out of hear within a hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lamont and his colleague were top-class: friendly and professional, timely and knowledgeable and respectful. Terrific job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Team for service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that did the haul away switched my second older fridge with my in home one and upgraded my access, they did this with no problem, great team who came to service

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Geek squad movers... excellent choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad took my old super heavy plasma tv and moved it to another spot in my house, no problem whatsoever. I even offered to let them use a furniture dolly i have. They just picked it up and moved it... very carefully at that.

    I would recommend this to a friend