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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 13,640 reviews
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman were very careful hauling away my broken washer! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery by Nelson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nelson was fantastic!!!!!!! He was very professional. He gave great recommendations about hooking the washer and dryer up. They were super quick, but extremely competent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did real good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install guys were really great with removing the old dishwasher, knew what they were doing. No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys did a great job taking out our old range and installing our new range.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job hauling old dishwasher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher installer made sure to get rid of the old dishwasher and all the trash that was generated from removing it. Was very clean, professional, knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried that they wouldn’t be taking both my machines, as I was getting a combo replacement. They didn’t give me a hard time at all and took both machines.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given that our utility room is in basement, I included this service as a part of the installation. I made the right choice as the old washer was very heavy and still service guys did a great job of taking it away. I really appreciated their effort and even tipped them for their hard work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job taking our old dishwasher away. No mess at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hauling away old AC. I recommend ordering by phone or online. I did it via Live Chat and ended up with 3 transactions: shipping, installing, and haulling away---instead of just one for all 3.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that removed my old fridge was great!! They showed up on time, introduced themselves with a smile, and wore masks, due to COVID restrictions. They were careful to avoid any damage to my floors, cabinets, and steps. They did a great job and I hope other customers have the same experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job bringing the new dryer and taking the old away, very nice and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator delivery service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a refrigerator from Best Buy and needed our old fridge hauled away. Will and his business partner did an excellent job with this service, and very carefully lifted the fridges up and down stairs. They were friendly and professional, called ahead, and were very efficient. I would definitely recommend them! Refrigerator looks great! Excited to use it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Zero issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled off my old appliance with zero issues was quick,polite with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Long Time Best Buy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team brought my older Samsung 55 inch LED TV to the upstairs bedroom and placed it on the stand. This would have been extremely difficult for me to do alone. Very much appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Just do it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s the beauty of buying a new product…they will haul away the old one and you don’t have to figure out how to schlep it somewhere to responsibly dispose of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled off my old TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haled off my old TV which as a senior citizen I would not have been able to do.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Professional Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and moved easily. We have an upstairs laundry room and the service was easy. Arrived earlier than expected and was not left waiting.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy removal and quick install. 10/10 service would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great removal and haul away service, the employees were great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new tv and wall mount we had Hector as our geek squad technician he is honest and helpful he wouldn’t leave before he made sure our tv was working.

    I would recommend this to a friend