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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 13,640 reviews
  • Rated 5 out of 5 stars

    items hauled away without issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had four items hauled away after installing new ones and all of them were removed and disposed of without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Excellent delivery service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men who delivered the washer and removed the old washer were professional and very efficient. They did the job without any damage to the house or the new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and haul away. The delivery men were professional, pleasant and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. On time. I can't think of anything that could be improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyday user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was excellent, professional. Thank you!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very kind, diligent, and friendly. Communicated well via text.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money to have Best Buy haul away the piece of junk that quit working.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered our new refrigerator moved the old one to the basement. Very professional, courteous, and didn't give up on a tight squeeze in one spot. They got it through a difficult door safely and without any damage. These guys were the best!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy the haul away service is available. It makes removal of the old appliance very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great convenient service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we had our old dishwasher hauled away, love this service from Best Buy. It eliminates the headache of trying to figure out what to do with your old unit. They safely uninstall the old one and haul it away. This is a great service and highly convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great install and delivery guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install guy was great, very friendly and very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Team!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our delivery service was 'text book'. They called that morning and gave me an estimated time within the window I had already been told. They showed up on time and with a good attitude. They worked quickly and efficiently. Then gone literally within about 10 minutes of arrival. Nicely Done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Handy service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an over the range microwave delivered. I took down the old one and left it outside for them when they delivered the new one. There wasn't much communication from them, but they did end up taking the old one, so I can't really complain. I just wished they would have communicated better on what I needed to do with the old microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and good service. Came on time and did a quick and good job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Competent service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent service. Delivery technicians made sure that we were happy with our new product and that the old refrigerator was taken care of.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They moved my item to the correct spot that was needed to put my new item into place. They did haul away the boxes from the new TV so I did not have to be concerned about putting them out for trash.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team whisked away the old refrigerator when they delivered the new one. They were early to the appointment. They called 30 minutes before they arrived. They were professional, efficient, careful, and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauled away old washing machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? It's gone. No muss. No Fuss. 12345 and it's done.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    very happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did this for years and these guys did everything right. They took extra care to not bang up my walls and molding. They explained the functions and features perfectly, and above all they were very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was on time and they did a great job installing the new and removing the old one.

    I would recommend this to a friend