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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 13,640 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waldemar and Christian were great, they took care even when removing our old appliance and made sure they didn’t mark up anything or bump walls like most companies do. Could not be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge (Insignia)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery service and very professional.. out of the old and in with new ... install the new item immediately with all the necessary settings...very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and haul away services

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past 4 years, I’ve bought several large kitchen appliances from Best Buy—a fridge, a gas stove, a dishwasher, a built-in microwave. Each time, I’ve been very impressed with both the delivery and the hauling away of the old appliances. The guys that Best Buy uses do an admirable job. The new appliances have been delivered without damage to either the appliances or to my home, and likewise the old appliances have been removed without damage to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Drivers were amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional services! They were prompt and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Actual delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my dead freezer out in a jiffy and brought in new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great haul away service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! They arrived on time, communication was on the point and the execution was quick and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my problem to deal with in my back yard or check if the garbage truck took it away. Guys did a superb job and was quick and efficient. Will definitely choose this service again if I have another big purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so kind, quick, and efficient with the removal of my old nasty fridge. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    On time and efficient delivery/installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, professional and quick. Even helped move my existing kitchen fridge to the garage location (about 6 feet) and hooked it up there. It was the garage frudge that died and they took that with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oustanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery guys were awesome and did a quick and efficient job. i am very impressed with the quality of service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take it away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have you ever had to find a place to get rid of a large appliance? It's annoying just have best buy do it

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Troubles dismounting old tv but stuck wit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians from Greek geek squad took a few hours to remove my old TV up on the wall but they were patient and problem-solving till they were able to dislodge the bracket which had come loose and was attached to the TV. they didn't give up nor did they damage anything while working on this problem

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Quick and painless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was gone before we blinked. Quickly removed our old dryer. No damage to the surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Papco193

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved the television up stairs because my wife and I couldn't lift it very professional

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very professional and had my tv mounted very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Very Professional Haul-Away!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy team removed my broken refrigerator promptly, incurred NO damage to my house, and were very friendly to me and my wife. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Smooth Operators

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job getting the old equipment out of a narrow doorway and down a stairwell without banging up the property. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast removal of broken washer. Removed from laundry room in 3 minutes, and gone from our property after the new one was installed. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although i had a haul away, but the agent showed me that my TV was stil good and had value, they even took it upstairs for me and set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Quick and easy to work with. Would recommend this service.

    I would recommend this to a friend