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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 13,640 reviews
  • Rated 5 out of 5 stars

    Fridge Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old fridge was hauled away to a recycling center. The employees who came where respectful of the property and helped to reinstall the door after removal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very careful and considerate not to break anything and very polite.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Good guys

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivery and installation guys were very efficient and quick. Took good care not to damage the equipment and the walls and floors of my home. Installer explained the use and maintenance of our new fridge

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Good delivery experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a good and didn’t damage a thing in my house or on the equipment…very pleasant as well!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Feeezer delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery, stress free and amazing. Went up and beyond with installation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professional and friendly staffs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly staffs and able to install and haul away items quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy install team is fantastic. Good communication, very neat and tidy during the install.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    N/a

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were very professional!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless installation and haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually ordered the wrong appliance (too big) to fit through the kitchen door. It was the delivery serviceman that helped me make a better decision about installation and haul away. They were quick and too great care of my new and old appliances and of my home. Absolutely perfect experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Exceptional team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was able to get my old large refrigerator out through small openings and down winding steps in the rain without a hitch. They knew what they were doing and it wasn’t easy. I cannot praise them enough

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Helpful and efficient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The duo came and and brought the oven right to the open spot amd took the old one out in about 5 minutes. Extremely helpful

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Necessary Equipment

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to assemble and it's easy to fold and store away. If my back would talk , it would say thank you for taking the pressure off lifting and carrying heavy and oversized packages. It makes it easier and safer carry something heavy from outside to the house.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    No stress

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't think of a reason why you would not let the professionals who delivered and installed the new take away the old. It's just so much easier and they really don't charge a lot to do it! Save yourself the stress!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick process and the two guys came in time and installed the old dish washer quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer removed the old dishwasher without incident. Excellent job from install if new dishwasher to removal of old.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $50 bucks to haul away seems unfair when other places pay you $50 for an old fridge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very Convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So hassle free! One of our biggest fears was what we were going to do with our old washer and dryer and they hauled it away without us having to lift a finger.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very professional and quick services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed at how quickly the technicians installed both of my washer and dryer, and removed the old ones out to their truck. They were very professional and courteous and even gave me extra time to clean up the lints behind the wall before they installed the new ones.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Strong work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They picked the tv up and took it away!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    FABULOUS service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot tell you enough how wonderful these gentlemen were. They were on time, polite, respectful of our home, and did a FABULOUS job of installing our new washer and removing the old one. They were GREAT!!!

    I would recommend this to a friend