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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Process for hauling away old stove

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simply -I purchased a new Samsung Electric Range and had my 17 yr old stove hauled away. The process was very easy and happy to see my old stove go bye-bye.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Maybe you don't need this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice service, but I don't know if you need it. In College Station, people seem to just come by and pick these things up at the curb, but it was nice they got it out of the house!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. Moved my old refrigerator out where I wanted it. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They are professional and helpful !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician brought the cooktop and installed for us. They did an awsome job!! They are proffessional and answered all questions we had. They also showed us how to use it. Very good service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen were excellent. They knew exactly what to do and did an excellent job in bringing the new in and removing the old. No complaints. Just excellent service. I was impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! Not having to deal with removing and discarding large appliances makes this service valuable! The team did a good job carefully removing and disposing of my old refrigerator. I am grateful this service still exists!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks guys! You guys were so efficient. Everything just seemed like it went so smooth. Thanks for hauling away something we probably would've just kept in the garage for eternity otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Haul away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nice not to have to figure out how I was going to remove my old appliance. Haulers were professional and careful when removing the old appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my life so much easier! Couldn’t have done it without the Best Buy Team! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG product review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Efficient, spacious, quiet, and keeps food fresh!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So very nice to have someone come in and haul away the old appliances!! As a single mom, I appreciate this so much! They are always so nice, clean and courteous!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    This service was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Learned from prior replacements that it is a pain to remove old appliances and dispose. When the Best Buy team delivered the new, they took out old with same or better care not to damage the house and loaded their truck with them. ----

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They picked up my old dryer and hauled it away in the same appointment as the delivery and install. Everything went perfectly smoothly.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    It was there - then it was gone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And they managed to get the big, heavy fridge out of the second floor kitchen and down a set of twisting stairs without damaging anything, which is all I could ask.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Remove old tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That took old tv away, that was the only good pay of delivery

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick, easy, efficient and nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that delivered our new oven were friendly, efficient and fast. They unwrapped the new one and carted away the debris, removed the old oven and placed the new one in the best position for hookup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, guys were very polite, very professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and removed dryer quickly with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a convenient option I sometimes use if I do not plan on re-selling the appliance I am replacing. Anytime I have used it through Best Buy, it has always gone smoothly. No damage to my home and the guys take it away so I don't have to worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professional and quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old dishwasher was disconnected, removed and the new one installed and runninng in what seemed like record breaking time! The team was professional and courteous.

    I would recommend this to a friend