Customer Ratings & Reviews

i got it a month ago and it broke already doesn’t even charge i will bring it back to the store for a new one

Vino con defecto de fábrica la batería vino mala me la cambiaron dos veces y de igual si yo mala además la llanta trasera vino desnivelada

The best e-bike I ever I have used, the battery is durable and fast

Amazing bikes!!!! Great style, batteries last for hours !!!! You can ride more than 40 miles easily!

Doesn't go as fast as advertised, big and bulky even when folded and is very heavy.

Worth every penny. I have to get another one for the family.

This is a very good buy for the price point. I' ve watched countless reviews on Youtube.

excellent products that offer best buy as well as its premium care service, I always choose to buy at BEST BUY

Bought this bike for my son, but it was too big for him. Called Best Buy and they said I can bring it in and return it. When I went into the store to return it the manager told me there are no refunds on e-bikes! Now I’m stuck with this bike my son can’t ride. I wish Best Buy did a better job of warning customers about this policy before purchasing. Hopefully this helps someone from making the same mistake I did.

The bike doesn’t work all the time. I called Heybike tech support and described my issue with the bike not always powering up and the support tech said the problem was common and referred me to online support. I received my first email to describe the issue and after 2 months of weekly emails back and forth, I got nothing. Be cautious when buying this bike. The battery will not work all the time when powering on the battery when mounted on the bike and no matter what you say to their tech support you won’t get any replacement parts or battery.

All 3 heybike 2.0 foldable i purchased have problems with the batteries. And hey bike customer survice does not help or try to resolve any.

my bike did not work the first 2 week best buy sent me another one immediately and save the dated my daughter was able to go to school

I assembled the bike myself, but the quality leaves much to be desired; the parts don't fit together properly.

It works perfect. Runs strong and long. No issues up to date

After trying this bike speed your gonnabwant a fastee ine

Great bike! I’m using it as a mode of local transportation to school and it works wonders. Fits right under my desk at home too so it isn’t in the way.

Display and display controller are smaller than advertised. Display controller’ sides buttons are difficult to use Heybike could provide better tires Ride is okay

Heybike Mars 2.0 it’s excellent bike I’m recommend

Love the product it was one of my best purchases ever I love it and recommend it to everyone great choice money well spent

I really enjoy this e-bike. It is as advertised and a really great value compared to others that I have looked at.