Customer Ratings & Reviews

Sooooo much fun my whole family enjoyed it and is very fast if you are riding down hills

Wow so happy for this I was running around driving my brother back and forth to work every day and best investment ever

Easy to learn how to use. Great speed and easy to fold and store.

Bike is great! Arrived with some serious blemishes due to packaging process. Heybike provided compensation rather than replacement parts. Customer service was slow but effective.

Great bike it is easy to set up and its cool that it can fold up I absolutely love it

Pretty smooth when riding. Just as described. Battery life good

I purchased a Heybike Horizon in June of 2024. I am very happy with the bike as I have not experienced any issues. Customer service has been very good in responding and helpful.

I’ve got three Mars 2.0 and love everything about them. Great bikes!! Great customer service too. Definitely recommend

Doesn’t go 28mph app is useless and the keys are only for locking the battery in place. the indicator on the battery isn’t the same as indicator on the screen. It’s up to you to determine which one you’ll go by. Bike was slightly damaged when I received it back brake may need adjusting

The bike came with a bad motor controller, and getting a replacement has been a nightmare. I have been going back and forth with them for over two months and still do not have a fully working bike. After asking me to do much of the testing that should have been done at the factory, they did send me out a replacement controller within a few days, and it did work, but it was not the same model and does not fit into the housing. The agent, Shawn keeps insisting that it should fit according to his "Technical Team", even though I provided images and video as proof, several times. We've been stuck in that loop since September! I tried returning the bike to Best Buy but got no relief as the item is not returnable, apparently even if it doesn't work. I reached out to Heybike and was told that support for Best Buy purchases is only through email. The email support must be offshore, as replies often take days, and usually arrive between 2 and 4 AM. In all fairness, the bike is of awesome quality, but the support is horrible; buyer beware!

I had difficulty getting the battery in. After adjusting the rack back I got it in. Works great, smooth, powerful, fast easy, sturdy. The app wont let me register and I wish the throttle setting was easier to understand. Overall I am happy with my purchase, * hope the app works soon

Easy to put together, easy to ride . My son loves it .. easy to store as it folds down.. plus it is easy to load in my trunk..

Bought this for my husband. Took a little while to put together but he loves it

Best Mars 2.0 E-Bike to ride in town. Getting a lot great complements on the bike. Sweet bike.

This bike is well worth the money and is very well put together. So much fun.

Bike is cool. Idk why tho the breaks feel kinda cheap. When going 35 mph, the bike feels like it’s going to fall apart.. kinda sketchy. Hasn’t broken or fallen apart on me tho so yay

I very much enjoy riding my Heybike-Mars 2.0 too & back from work(22 miles) which, I purchased at Best Buy. this bike has been great, I have not yet had the chance to completely empty the battery life which this good sign in my eye's.

This is my Second Hey bike. I love it, not meant for speed just go out and enjoy if I wanted a motorcycle I would have gotten on, This is my daily commute to work I work like 4.5 mile one way. I get to see and enjoy of the environment

I am super happy with this bike! I can now venture 4x my normal range on my mountain bike without braking a sweat! I did a 18 mile ride on pedal assist 2 holding a 13 mph pase and at the end still showed 100% battery remaining. Only thing I recommend is to take your time putting together. I needed to adjust the brakes and fine tune comfort items after putting together.

Very solid but heavy e-bike. Some assembly required but not too bad. Another great purchase experience with Best Buy.