Customer Ratings & Reviews

The ride is smooth and effortless. Had not been on a bicycle in years and this makes it easier for elderly individuals like myself that still want to exercise.

My partner loved his bike. A little difficult to assemble it but it's was worth that the geek squad assemble it for me. I would refer geek squad to others.

I cant go wrong .i ride this to work it save money for fuel & insurance.

I like the bike it’s really good goes fast no problems so far

Good bike and works well with charge. If charged overnight it will work fine. I loved the screen. Bike is tall for normal person it seems 5’9 200lbs

I have put 250 mi. on the Heybike Mars 2.0. I checked rear tire wear and it looks I might get 700 mi. out of it. I would give it a 4.5 but there is only a option for whole stars. So far issues.

first bike had charger connecting issues, couldn't charge, and was sent back and another one was ordered. It was supposed to arrive withing 4 days and before the 4 days were up it was delayed 2 times and never came. On the 20th day received email stating order cancelled. Went for refund and because it was "reordered" it was considered as buying with rewards and I received a reward card for over $880 to use to purchase something else in the store and it is good forever even though there is nothing else I need and when I will need something I probably won' know where the card is. It would've been nice to get that explanation before ordering the 2nd one.

I know I’m not winning anything….but I will share my e-bike experience (Heybike) has been great ! This bike will definitely get you out of the House ! Also helped me get my Better Half out & about !

Its an excellent item id recommend it to everyone.

Awesome bike! Super fast and the lights light up your path beautifully

If I could give zero stars I would, STAY AWAY FROM HEYBIKE!!! I had made a purchase a couple months ago and have still not been able to ride it due to the battery being faulty right out of the box. even getting the bike it took about an hour to assemble the thing only to be disappointed. On top of that the store does nothing to help and heybike is extremely difficult to reach and talk with.

This bike is amazing. I use it to travel to and from work every day. I haven’t a single complain about it.

Great bike just it sometimes went on its own...kinda sketchy. But other than that. Its a blast.

I bought the bike in store. Upon assembly, I found that the charger is not matching the battery, and the gear shifter is broken. I brought it back to the store 2 days later to return, and the bestbuy manager said because it is defective and they do not accept return. The store manager even fiddled around with the gear shifter and broke it even further, and he refused to take responsibility. Both heybike and bestbuy are a joke.

The Heybike Mars 2.0 looks great and would have been a great buy if it only works. Out of the box the battery is out of charge. Battery charge indicator lights are not working either. Do not buy from Best Buy. They won't help you resolve issue and no returns or exchanges. Very hard to claim with Heybike. I'm stuck with a lemon ebike.

Bought this bike for my husband as a birthday gift. He absolutely loves it. Had a few quirks putting it together but all in all not a bad experience. Would definitely recommend to anyone looking for an e-bike.

Battery is defective, it's been over a month of emailing with the manufacturer, they've agreed to send me a new battery but it's out of stock.

This Electric Bike is amazing and worth every penny. You will not be disappointed. And Best buy is the place to find and it. Their customer service is great.

My experience with this bike, purchased from Best Buy, has been deeply frustrating. After a lengthy assembly, I discovered the battery was defective. Best Buy customer service instructed me to bring the bike to a distant store for an exchange. However, upon arriving with the heavy bike, the store manager refused the exchange or return. This led to a debate between the phone representative and the store manager, which I had to witness. Forced to take the defective product home, I contacted the manufacturer, Heybike. Despite their initial instruction to return it to the retailer, I had to explain that Best Buy had already refused. After I provided a video of the issue as requested, it took Heybike over a month to send a replacement battery. The level of customer service from both Best Buy and Heybike fell significantly short of expectations. This experience will heavily influence my future purchasing decisions.

Great bike! Pretty fast as well. The brake are solid.