Customer Ratings & Reviews

Great bike! Pretty fast as well. The brake are solid.

My experience with this bike, purchased from Best Buy, has been deeply frustrating. After a lengthy assembly, I discovered the battery was defective. Best Buy customer service instructed me to bring the bike to a distant store for an exchange. However, upon arriving with the heavy bike, the store manager refused the exchange or return. This led to a debate between the phone representative and the store manager, which I had to witness. Forced to take the defective product home, I contacted the manufacturer, Heybike. Despite their initial instruction to return it to the retailer, I had to explain that Best Buy had already refused. After I provided a video of the issue as requested, it took Heybike over a month to send a replacement battery. The level of customer service from both Best Buy and Heybike fell significantly short of expectations. This experience will heavily influence my future purchasing decisions.

Nice and fast. Love it actually just bought to get back and forth to work. But love for pleasure

Battery is defective, it's been over a month of emailing with the manufacturer, they've agreed to send me a new battery but it's out of stock.

I think that this bike was a great buy I hope to have for.

Recently bought a hey bike and love it. I definetly would recommend it to anyone.

Very fast, Works, Setup is fun and not too hard or long. Works like a charm

AWESOME PRODUCT DEFENITLY RECOMMENDED TO ANYONE LOVE IT

The bike has some problems with the throttle difficulties, putting it together

Excellent bike, built solid. The battery seems to be having issues, but the warranty covered it.

This bike works great for in town use gets you everywhere in a decent amount of time, obviously not faster than a car but it works well

It’s is a good bike everything works great love it

Great product. Gets me from point a to point b. I love it.

Great bike, but have only had it one month. Set up and assembly was easy but have a knife ready lots of zip ties to cut.

Grate product I would not chang a thing. If I would’ve had the money, I would’ve bought two of them.

Very nice e-bike. I love the pedal assist and it’s comfortable to ride.

Personally I wasn't the biggest fan of how this bike fit me (I am 6'4) and the reviews about the size of this bike are off. Not to mention the battery has little to no range

The bike itself is ok but I bought 2 & one has a defective battery. Got to bestbuy & they say we cant help you & you say ok I’ll return it, not a chance non returnable. You dont get any help from Heybike what so ever. Its been a struggle.

Nice bike good quality and easy to assemble and charge fast

I thought the bike would come assembled. There was no place in the online process to ask that it be assembled.