Customer Ratings & Reviews

Very satisifed with my first electric bike. It makes riding fun again. Battery lasts about as long as they advertise but maybe a little less. I will say if I were to do it again, I would get the extended battery. Easy to assemble and mine was ready to ride out of the box.

This has been a pretty decent eBike product so far. However. The manual throttle is "FRAGILE" it is sold out for every Hey Bike model as they all break. It's not hard to repair but it's also not worth 40 dollars in my opinion. Expect to replace components like the throttle. A 3d printer asset can help you replace the weakly formed plastic lever after it breaks off. It's basically a plastic cuff with a magnet. dollars and cents components.

This bike is well worth the money and is very well put together. So much fun.

The bike came with a bad motor controller, and getting a replacement has been a nightmare. I have been going back and forth with them for over two months and still do not have a fully working bike. After asking me to do much of the testing that should have been done at the factory, they did send me out a replacement controller within a few days, and it did work, but it was not the same model and does not fit into the housing. The agent, Shawn keeps insisting that it should fit according to his "Technical Team", even though I provided images and video as proof, several times. We've been stuck in that loop since September! I tried returning the bike to Best Buy but got no relief as the item is not returnable, apparently even if it doesn't work. I reached out to Heybike and was told that support for Best Buy purchases is only through email. The email support must be offshore, as replies often take days, and usually arrive between 2 and 4 AM. In all fairness, the bike is of awesome quality, but the support is horrible; buyer beware!

Excellent e bike. However, the brakes are weak. Very squeaky and wear out quick. I've talked to other people with the same bike and they have the same concerns..Otherwise, a great bike.

Pretty smooth when riding. Just as described. Battery life good

Very happy with my purchase! Assembly was easy, and I initially wondered why it wasn't reaching 28mph. But I figured it out - I needed to unlock it through the app. And yes, it does go up to 28mph with just the throttle! No complaints here!

Easy to put together, easy to ride . My son loves it .. easy to store as it folds down.. plus it is easy to load in my trunk..

Easy to learn how to use. Great speed and easy to fold and store.

This was a great buy. I do have some malfunctions that need to be checked out but overall it works great. I get great speed even in residential areas. I can’t wait to take it out on a trail and really test it out.

Bike is cool. Idk why tho the breaks feel kinda cheap. When going 35 mph, the bike feels like it’s going to fall apart.. kinda sketchy. Hasn’t broken or fallen apart on me tho so yay

Bike is great! Arrived with some serious blemishes due to packaging process. Heybike provided compensation rather than replacement parts. Customer service was slow but effective.

It was easy to put together and it came with all the tools I think it's great

I very much enjoy riding my Heybike-Mars 2.0 too & back from work(22 miles) which, I purchased at Best Buy. this bike has been great, I have not yet had the chance to completely empty the battery life which this good sign in my eye's.

Very great e-bike will get you to point A to B with 58 miles

I say this bike is pretty good the only thing that I don't like is that when you have pettal assist on it take like 2 seconds to kick on iv all most crashed because of it but the bike is excellent for big guy like me 290 can still hit it's max mph of 27 so lovely would re

I’ve got three Mars 2.0 and love everything about them. Great bikes!! Great customer service too. Definitely recommend

Works amazing love the bike a little bit of a pain to assemble

I purchased a Heybike Horizon in June of 2024. I am very happy with the bike as I have not experienced any issues. Customer service has been very good in responding and helpful.

Bought this for my husband. Took a little while to put together but he loves it