Customer Ratings & Reviews

Very easy to build and wonderful battery live it also runs very smooth & very fast i would definetly reccomend !

We have the Heybike Explore. It's a great bike and the company has been a great company to deal with. We recently had an issue with the motor and we were still under warranty and they honored that without hesitation. We consider Heybike a great product and an excellent company!

it was fun but broke down after 2 months and I am now speaking to the company about options since I'm still paying for it currently roughly 1000 miles so it's not all bad but I'm stuck with the payments it seems

Works really well. Rides well. Easy to drive and manage. Well equiped. Comfortable. Very reliable. Learning to drive it was really quite easy. For a woman senior citizen I was impressed with how it can get me to where I want to be without any problems.

My review of this E bike it said it fit a person of 5‘6“ I found that it was very uncomfortable trying to ride it without falling over when I stopped. The shock absorbing seat at its lowest setting was still too tall for me. I am 5‘7“ and as I said, I could barely put my tiptoe to the ground. I can’t speak about the battery life because I’ve only had one real ride on it, but it was enough to change the seat post to a normal seat post, which by the way is not standard. I left out and found somebody with a post that same diameter and I put a bit wider seat on it . I’ve got it to sit lower, but since I’m back injury, I have not yet tried to pedal it and that’s upcoming. Hopefully, the only other thing that I have an issue with is with the thumb throttle, there is no room for mirror and I would like to bike to have at least two mirrors. Because as you get older, it’s harder to turn your neck all the way around like you were when you were in your youth, I do have a mirror on the other side of the handlebar and I’m hoping that it’ll work out so I don’t have to turn my head to see what’s behind me . And as to their customer service, kind of sucks big time took me two days to get a response from them. Again, there has been an upgrade to this bike and it still called the hay Mars 2.0 the older model like mine comes with a thumb throttle, the newer 2.0 comes with a twist throttle on the handlebar so that bike you are able to put mirrors on that 2.0 again this is my honest evaluation as I know it

Very satisifed with my first electric bike. It makes riding fun again. Battery lasts about as long as they advertise but maybe a little less. I will say if I were to do it again, I would get the extended battery. Easy to assemble and mine was ready to ride out of the box.

One of the best e-bikes I’ve had. Heavy duty and although it’s big, it’s easy to maneuver. It’s foldable for easy storage.

Took it form a ride for the 1st after I assembled it. Everything worked perfect. Bike road smooth and has good power. I highly recommend it.

It rides so smoothly and it has so much power. The fact that you can manually change speeds is so good because it helps to control the bike no matter what.

I love this bike. It is very quality and fast. I drive it everyday for shopping near my house.

Best purchase I’ve ever made in my life not only can I get to work in a timely manner with the quality of this bike is crazy. I’ve never experienced something like this and I’m happy I purchased it. Thank you Best Buy.

Since i bought this E bike.. i haven't baby it. I been pushing it to its max and enjoying every moment i can riding it.. Not to great on windy days.. Still testing it threw the seasons but definitely worth buying. At least for me

Love this E-bike. Easy to use, fast and enjoyable all the way around. Can't go wrong with this bike.

Very happy with my purchase! Assembly was easy, and I initially wondered why it wasn't reaching 28mph. But I figured it out - I needed to unlock it through the app. And yes, it does go up to 28mph with just the throttle! No complaints here!

I recommend this EBike 100%. It saved me so much money on gas and Uber. It's very fast, 5 minutes everywhere I go from my house. I had it for over a year and never had any issues with it. I would buy it again if I needed to.

Love love love! Only gave it a 4 because both my husband and I got one. Mine is perfect but my husbands tail light didn’t work and he had to replace his seat because it wasn’t functioning properly. But with that said Heybike sent him a new taillight so that was really great! But he did have to buy a new seat.

Excellent e bike. However, the brakes are weak. Very squeaky and wear out quick. I've talked to other people with the same bike and they have the same concerns..Otherwise, a great bike.

Best bike every use it every day it goes supper fast and is looks supper cool

This has been a pretty decent eBike product so far. However. The manual throttle is "FRAGILE" it is sold out for every Hey Bike model as they all break. It's not hard to repair but it's also not worth 40 dollars in my opinion. Expect to replace components like the throttle. A 3d printer asset can help you replace the weakly formed plastic lever after it breaks off. It's basically a plastic cuff with a magnet. dollars and cents components.

This was a great buy. I do have some malfunctions that need to be checked out but overall it works great. I get great speed even in residential areas. I can’t wait to take it out on a trail and really test it out.