Customer Ratings & Reviews

the best investment, the battery lasts a long time, the tires are super problem-free, the seat is super comfortable.

Very happy with my purchase! Assembly was easy, and I initially wondered why it wasn't reaching 28mph. But I figured it out - I needed to unlock it through the app. And yes, it does go up to 28mph with just the throttle! No complaints here!

I recommend this EBike 100%. It saved me so much money on gas and Uber. It's very fast, 5 minutes everywhere I go from my house. I had it for over a year and never had any issues with it. I would buy it again if I needed to.

This was a great buy. I do have some malfunctions that need to be checked out but overall it works great. I get great speed even in residential areas. I can’t wait to take it out on a trail and really test it out.

Bike is great! Arrived with some serious blemishes due to packaging process. Heybike provided compensation rather than replacement parts. Customer service was slow but effective.

Bought this for my husband. Took a little while to put together but he loves it

The Mars hey bud, 2.0 is a fantastic bike for beginners and intermediate to advance riders. This is my first bike. I definitely still am satisfied 100% with my purchase. The first one I bought from Best Buy was defective upon assembling. I thought it was something I did wrong but I found out the motor is damaged thank God I talked to online support and got them to refund it because they do have a no refund policy, but I got them to help me out and I got a new bike and it all worked out great I would definitely recommend this bike five out of five

I’ve got three Mars 2.0 and love everything about them. Great bikes!! Great customer service too. Definitely recommend

Excellent bike for light grocery runs. The Price to Quality is fair. Lasts a couple days at full speed with no peddling. Extended time to maybe a month at half that with peddling. I bought this bike specifically for the weight capacity.

The bike worked pretty well and still is after a couple months of bad weather here and there just was frustrating in the beginning because the battery and key was messed up.

This Heybike Mars. 2.0 is trash. Since i got this bike in August the battery doesn't work and best buy on here selling defective products and you cannot return this bike. Its been a headache going back and forth with heybike to get a new battery. This whole experience and this bike trash. I will never buy anything from bestbuy nor heybike. I bought the mars. 1.0 no problems. I spent 1,000 on a piece a trash smh bestbuy most definitely got me. You buy this bike no matter whats wrong with it bestbuy won't help. Its like they're selling the last of the lot which it defective bikes. Shame on you bestbuy for selling this bike and you wont make it right nuts.

Best Mars 2.0 E-Bike to ride in town. Getting a lot great complements on the bike. Sweet bike.

I purchased a Heybike Horizon in June of 2024. I am very happy with the bike as I have not experienced any issues. Customer service has been very good in responding and helpful.

Easy to build and very reliable bike battery life good also

This bike quick gets up to 31mph. Fun use it everyday to get back and forth to work hasn’t failed me yet

I love my hey bike and most of all the protection that Best Buy gives me.Hey bike is amazing runs fast and goes thru everything.

This is the best bike I like it very much. I feel it very comfortable

Beautiful bike. Owned it for a year. Good battery, well-proportioned shape, and high speed. Low use of spare parts.

I have had lots of fun with this bike I like the options it gives for pedal assistance. All in all the bike is great it’s rideable even without the assistance of the motor which I like.

The product was riding great and now the battery is not holding a charge, within 25 mins while riding the battery dies. Tried contacting manufacturer but they only communicate thru email.