Customer Ratings & Reviews

This is my Second Hey bike. I love it, not meant for speed just go out and enjoy if I wanted a motorcycle I would have gotten on, This is my daily commute to work I work like 4.5 mile one way. I get to see and enjoy of the environment

Very solid but heavy e-bike. Some assembly required but not too bad. Another great purchase experience with Best Buy.

Great electric bike goes fast and long time on charge.

The Mars hey bud, 2.0 is a fantastic bike for beginners and intermediate to advance riders. This is my first bike. I definitely still am satisfied 100% with my purchase. The first one I bought from Best Buy was defective upon assembling. I thought it was something I did wrong but I found out the motor is damaged thank God I talked to online support and got them to refund it because they do have a no refund policy, but I got them to help me out and I got a new bike and it all worked out great I would definitely recommend this bike five out of five

its an excellent bike and was easy to put together.

the best investment, the battery lasts a long time, the tires are super problem-free, the seat is super comfortable.

Believe me this is the best bike , I have 3 of them.

LOVE this bike! Love that I can buy a backup battery and switch them out since it is removable (and locks into place so or can’t be stolen!).

Excellent transportation. Gets me to work and home with ease. Only have to charge every othet day.

Bit hard to assemble but that's on me probably. Other than that works awesome.

Very great e-bike will get you to point A to B with 58 miles

Its what keeps me going to work! The buol6d is great and is actually super solid!

Bought the bike for my daughter to go back to school and it broke down just after the 30 day Best Buy return window. I called HeyBike customer service and they requested a video explaining what is wrong with the bike, which I did to the best of my ability. Sent the video in but never got any confirmation they received the video. Had to follow up with a call and it seemed like we had to start all over. HeyBike has not communicated with us and we’ve had to initiate all contact. Bike’s been sitting in my garage since August with no resolution. HeyBike does not respond and seems to be confused when I call. I would strongly recommend people stay away from this bike and work with a reputable bike shop when selecting an E Bike. That way they can help you with any issues. Usually I buy geek squad protection but it’s not available for the HeyBike which should had been a red flag considering Best Buy does not provide technical support for this product.

Could not be happier with the Haybike. Everything I was looking for in a collapsible e-bike. The family enjoys the bike each time we bring it out. Can’t wait to hit the mountain!

Had bike a few weeks with over 100 miles all off road and bike performs well. I had one question that customer service answered promptly and followed up to make sure everything was good

I love my hey bike and most of all the protection that Best Buy gives me.Hey bike is amazing runs fast and goes thru everything.

I gave this product one star because I bought it two weeks ago and haven't been able to ride it yet because it came with a bad battery. It's been sitting in my garage collecting dust. I have had to go through the manufacturer in order to get a replacement battery and the process has been irritating to say the least. They make you send them video after video of the failing replacement part until they finally give you a return lable and you have to pay the shipping fee which is around $60. I'm not done with the process either because now I have to wait for the manufacturer to send me a new battery and hope that this one works. All communication is through email and they do not respond on weekends. A new battery is not cheap and you can only purchase it through the manufacturer, btw. Luckily I purchased a two year warranty and I'm already using it without even having ridden the bike yet. My first ebike purchase has been a nightmare. Do your research first, don't just buy one like I did and add stress to your life for no reason. I do NOT recommend this brand. Buy American.

This bike quick gets up to 31mph. Fun use it everyday to get back and forth to work hasn’t failed me yet

This bike was originally purchased for my son as a birthday gift. After convincing him that it was a weekend rental that we had to share the weekend before his birthday, which was midweek, he raved about how he wanted nothing more to have one for his birthday. After the weekend was over i his it and gave it him on his birthday and HE... WAS... ECSTATIC!!! NEEDLESS TO SAY so was I; for him and because i fell in love with it also. So, when my son told me i should get one also so that we can ride together and that it would also save me money on gas it wasnt much convincing needed... i bought another!

It was easy to put together and it came with all the tools I think it's great