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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 196 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the 55" Class U7H Series Quantum ULED 4K UHD Smart Google TV for its excellent picture quality, affordable price, and suitability for gaming. Many customers rave about the TV's 120hz refresh rate and vibrant colors, making it an excellent choice for gaming and family entertainment. While some customers have concerns about the viewing angles, the overall positive feedback highlights the TV's great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 196 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything i needed for xbox gaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of hookup, operation and play. I needed 120 hertz for xbox play and a step up on the hdmi for xbox. I love the play - a little hard to find the 120 hertz switch in the software but its in there. Some folks dont like the TV software but i dont ise it so i think its great. Its the best purchase ive made with TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming performance, Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV, great picture. I got it for gaming I was looking at other TVs Sony, Samsung, LG But those were out of my price range. After watching a YouTube video from digital trends i was sold on this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Okay as per price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this TV for last 1 month & bought it in 499$ . Pros : 1. Nice picture quality 2. Sound quality is also very good ( when you have selected it theatre mode) 3. Backlight dimming under this price expectational Cons: 1. Not user friendly, you need to spent some time to understand all the function 2. Doesn't have a premium look

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    Replacement for 5yr old Hisense

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this purchase I was replacing a ~5 yr old Hisense TV whose backlight went out (third picture). I bought the 5 year warranty so this didnt cost anything. Has nice very bright picture and is a 120hz panel so sports look great. This also has the newer antenna so it gets better signal / picture over the air. The location of this TV we dont have cable, so antenna is a must. Lots of apps to choose from.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming performance, Refresh rate

    Rated 5 out of 5 stars

    Jusr amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger than my previous tv and for half its original price I couldn’t resist buying this this has everything i wanted 4k 120hz good for gaming and overall just watching anything your heart desires i would recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Hisense ULED 55 inch TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love this TV well worth the $ on sale $499 , I’ve Not seen anything like this Hisence 55 inch TV. The filmmaker mode is incredible and enhanced viewing movies I’ve seen many times look like whole different movies , I can’t say enough about this TV , I am not a gamer so don’t know how it fares in that aspect but WOW I’ve had Other 4K TVs but none come close to quality for the price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been really good tv and i bought at deals . I felt its worth to buy as you also get 2 years of warehouse.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far, great picture quality, recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    @jaime

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Sony x800H nothing how is it. excellent color brightness for me. in an accident in the room it broke. after that I tried a TLC, Samsung cu8000 I did not like them. I bought the heisense u7h there is no word to describe this tv I like all of it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Refresh rate

    Rated 5 out of 5 stars

    crisp quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, nice quality picture when gaming on the ps5. crisp quality and the sound is nice and loud with some bass to it. very thin bezel. 4k @120hz

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate

    Rated 2 out of 5 stars

    Screen issues out of the box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of this negative review is for Best Buy, not the tv itself. Out of the box the tv had horizontal bars with discoloration, very noticeable in dsrk colors. Called to get a replacement. The tv was not in stock, so i had to pick another (instead of going throught the whole process with another store). Price of my original tv and others had gone up, so I needed to pay more for the U8H 55" (cheapest 55" 120hz). Could not apply my active reward points to the balance. Got unlucky on a lemon tv and missed sale prices that lapsed after I made my original purchase.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Jefflog, thank you for purchasing the Hisense 55U7H and for taking the time to provide us with feedback. We’re so sorry to hear that had a bad experience with the condition of the product. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    TV ULED Recommended

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good television, has good audio and video quality, highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal on a 4k google tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV at an excellent price 4k experience for $500 really can’t beat this deal

    I would recommend this to a friend
  • Pros mentioned:
    Refresh rate

    Rated 5 out of 5 stars

    Best Budget Gaming TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV for gaming and everything else! This is the best budget friendly option when it comes to a tv that is 120HZ 4K!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Television Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV appeared to be an open box item when it should have arrived as a new purchase. The packaging was mismatched and not neat. When I initially turned on the television the picture quality was unsatisfactory, which I expected much more considering the specs that were advertised. The television stopped turning on even while plugged in. After boxing the television up, I was informed by Best Buy that I could not return the television. I missed the 15 day return period by 2 days. So, now I'm stuck with an used and inoperable television. I will not be purchasing a television from Best Buy again after this unpleasant experience.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Kelly, thank you for purchasing the Hisense 55U7H and for taking the time to provide us with feedback. We’re sorry to hear that you are not satisfied with the picture quality. Please select a different picture mode or toggle with the advanced picture settings to get the desired quality. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 5 out of 5 stars

    Great overall tv for low price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, really good colors only downside is that the viewing angles are great but that’s to be expected from a va panel. Overall would definitely recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lines in screen

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lines in tv months later at all times which is very distracting. Hisense has not got back to me after submitting this issue on website.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Andrew, thank you for purchasing the Hisense 55U7H and for taking the time to provide us with feedback. We’re so sorry to hear that your TV has lines. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Refresh rate
    Cons mentioned:
    Brightness, Viewing angle

    Rated 5 out of 5 stars

    Hisense u7h

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The televisions is a great quality especially for the price. The 120hz refresh rate is quite nice, if the device used supports it. The base speakers for the television are pretty good, but i had already purchased a sound system for it. The eArc functionality of the port works great and adapts to the audio output. The only noticeable downside over more expensive products might be the brightness, and the viewing angle. If those aren't issues for your set up it's just as good as more expensive tvs of the same type an output.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dissapointed....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. Only shows my Xbox series X in 640x480. Take the PS5 and plug it into the same 2.1 eArc port and I instantly get 2160 with ALLM. Not the Xbox.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Goose, thank you for purchasing the Hisense 55U7H and for taking the time to provide us with this feedback. We are so sorry to hear that you are having issues with your unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV at this price point 55 inch for $499

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I agree with digital trends Caleb Denison's review. It's a great TV for the value, best bang for the bucks, the color accuracy out of the box is very high, inputs for next gen gaming consoles are compatible on this TV. The picture modes (preset ones) are great, and further tuning can be done with game mode plus others. Smart TV's UI can be confusing but it's based on Android/Google TV platform, take sometime to research and get used to. I think the only thing holding back for someone to purchase is knowing that in 2023 lineups from Hisense, they are brining mini LEDs to U6, U7, and U8 series, therefore maybe it is smart to wait for the 2023 Hisense models. Watch youtube videos on 2023 lineups for more details.

    I would recommend this to a friend
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