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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 134 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers express satisfaction with the 65" Class H9 Plus Series LED 4K UHD Smart Android TV, particularly praising its exceptional picture quality and reasonable price. Many customers find the setup process a breeze. While some customers have concerns about the Android TV's Wi-Fi connectivity and the remote control's functionality, these issues do not seem to overshadow the overall positive sentiment towards the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 134 reviews
  • Rated 5 out of 5 stars

    Don’t be scared of the brand name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hisense is a great brand for an affordable price. I own two current model and the one before and they are both great for 4K. Current better than the past even 10” bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV buy with Geek Squad is the best service and warranties you can get.... Its always worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great TV. I have a Samsung as well but would definitely recommend Hisense.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not fast enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value, but the user experience is slow and unresponsive. It does most stuff eventually. The user interface is not great. The price is probably not too high for what you get.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a nice tv just to big for my place they took it back no hassle return

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a tv of this price, it is absolutely amazing, would buy again!!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Worst Tv!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this tv 2 years ago and remote always dies and freezes. Worst!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it has everything I was looking for just got to find the calibration for the picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much lower price but buy the roku if you need one for streaming.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the worst TV's I have ever bought even for a $500 65" 4KTVI don't think it's worth it What not to Connect through the Wi-Fi correctly will turn on by itself At night Uni personal recommend this T V to is to my enemies

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist. Hisense

  • Cons mentioned:
    Android tv

    Rated 1 out of 5 stars

    All around terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very poor quality tv. It keeps losing wifi connection then the whole tv freezes up randomly when using Netflix app. After calling tech support and failing to fix any problem I returned it.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your interest in the 65H9EPlus, We're sorry to hear that you were having issues with the unit losing WiFi signal and freezing up. We apologize for the inconvenience this has caused. We're sorry to hear that you had to return the unit. We do hope you decide to choose Hisense again in the future.

      If you have any questions please give us a call at 1-888-935-8880 or email us at [email protected].
      Thanks Again,

      We look forward to hearing from you!

      Harley with the Hisense Support Team Hisense

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Hisense Really Delivers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watching this Hisense H9plus e 4K 65 inch TV is a stunning immersive experience. Read the specs and compare. This has to be the best picture quality I've ever seen. Not only with 4K content, but it upscales the 1080p content to near 4K, so just about everything you watch looks incredible. Does this TV work with the Alexa Fire TV Cube? Yes, I added it to mine, but it also comes with Google Assistant built in with voice command. I can vouch for the quality of this product since I 've already owned a 50in Hisense 4K, 2015 model that's worked flawlessly. I expect to enjoy my new TV for years to come, or until I get the itch to upgrade to the newest technology coming in the future. In the mean time, this is a company that has come out of left field to give companies like Samsung and LG a run for the money. Oh, don't get me wrong, you probably will find a TV with all the bells and whistles, QLED, etc, but you will pay a couple thousand more. I paid 899.00 on sale. You cannot find a better value, and better quality for the price, and I challenge you to go to your nearest Best Buy Store and see how Amazing the picture is on this TV, even with the factory settings. You'll be taking one home!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Extremely Pleased!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting experience. First TV purchased 7/8 had a lip-sync problem. Called Hisense and Spectrum several times. No one knew cause. Hisense replaced the TV, which turns out was unnecessary. New TV arrived and had same problem. This made me suspicious. This time Hisense emphatically said it was a Spectrum problem. Call Spectrum again and their support had no answers. Spectrum sent a service tech out yesterday and in minutes had it fixed. Default settings for cable box don't work with this TV. I feel bad that Hisense had to replace the TV unnecessarily. I had confidence in Hisense and did not return original to Best Buy for that reason. The picture is unbelievable. Sure you have to learn how to navigate Android, but it's not a game-changer. The only adjustment I had to make was to Color as faces weren't real enough. Using the 4K YouTube feature will blow you away. Lots of 4K offerings. The color and clarity is outrageously wonderful. Regular upscaling is a knock-out. I always download the user manual which helped a lot in the beginning. Now I have a Set-it-and-forget-it TV. I have a lot of respect for Hisense quality. Without a doubt...it's a keeper.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I return the item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return the item. TV did not do what I need it purchased another brand

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NOGOOD

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many issue, does not interface well with ATT TV

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tight Budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Tv if your on a budget, but doesn’t satisfy good 4K quality.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      If you are having issues with picture quality, please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Rated 1 out of 5 stars

    T.v. picture went out after 17 days.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 day after the 16 day return and exchange policy at Best Buy...coincidence? With this brand...make sure you get the warranty.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      That's unfortunate and not the type of experience we want for our customers! We're here to help at www.hisense-usa.com/support or by calling 1-888-935-8880. Hisense

  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Fantastic for the Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just completed my theater setup in my basement and was doing research on TVs for months. I read about the Samsung Q9, LG OLED and other reviews from CES and I wanted either the Samsung or LG until I came across this TV. While researching about the others I came across this new company I never heard of (Hisense). Read some reviews on prior models and how Hisense is a great bang for your buck type of TV. So, I said I got 15 days to try it out and after watching the new Thor I am keeping this TV and $2,800 in my bank account compared to the Q9! Picture is amazing, has local dimming and HDR for around $1,200. Android TV has worked well and with the extra money I saved I got an new Dolby Atmos soundbar. Get the Sony HD player and enjoy this top of the line TV for way less. Family and friends have all commented on how great it looks and one of my family members is going to buy this for their house.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best TV for the money but it is cheap picture iniformity wasn't the best.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      If you are having issues with picture quality, please call us at 1-888-935-8880 so that we can assist you with your television. Hisense

  • Pros mentioned:
    Color, Refresh rate

    Rated 5 out of 5 stars

    Incredible value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV after being amazed by the 55 inch version on display at my local Best Buy. But obviously bigger is better so I went with the 65 inch. This TV is such an incredible value that I can’t even believe it. I would honestly still be thrilled with its performance even if I paid like $1,500, but at $900 this thing is a steal. Pros: Incredible colors, super bright and vivid, super dark blacks that rival OLED, beautiful physical design, hands down the best speakers I’ve ever heard built into a TV (so good that I opted not to spend money on a sound bar), plenty of ports, incredibly fast software (turns on and switches inputs almost instantly), full native HDR support that works perfectly with my Apple TV 4K, 120hz native looks great and their motion boast software that kicks it up to 240hz actually works really well, and finally PRICE!!! Cons: Honestly none that I can find.

    I would recommend this to a friend
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