Customer Ratings & Reviews

I purchased refrigerator LED bulbs for a few weeks, but they went out.

This is the worst customer service I have ever received. Ordered a new washer and waited 3 weeks which I could handle but, NOT one phone call from them after they kept booking a date to bring the washer. Then I get the washer and a HUGE Dent in it from the factory . The men who brought it apologized but not there fault. The first 2 weeks I was suppose to get washer delivered they NEVER called or texted or emailed until after the appointment was 3 hours gone. I will tell you this if you go to Big Flats, N.Y. even there inside CUSTOMER SERVICE SUCKS.

I gave them one star because I had to, other wise I would have given them ZERO. the worst experience I ever had, the 2 men did not speak English, show up with only 1 item out of 3 that where suppose to be delivered. Then refused to take it off the truck and give it to me, because they didn't like where it was going or the hook up. I told them to leave it and I would hook it up, but they didn't understand, so I told them if they weren't going to unload it, to take it back. I order from Lowe's and they delivered in 2 days every thing and had no problems.

Thought I was going to be really happy with these tv's. Bought a 43" and was extremely happy. When it came to our two 50"'s that is another story. Came with lines in them 3 times. Months later lines came back again and would have to pay a fee to have Best Buy come look at it.

Did not deliver to my floor because I live on a fourth floor walk up. They left the 180lb fridge in the third which blocked the stairs which made it hard for me and my neighbors to leave the building. Worst delivery service. I paid for hauls way and they also said they couldn't take it down due to me living on the fourth floor. If this happens to you call and ask for a refund and they will give it to you.

I wouldn’t even give this a 1 star rating!! Your Delivery Service sucks!!! Showed up in a rental truck, no uniform and no experience. They damaged by walls down to the drywall and damaged my woodwork. Stated a refrigerator wouldn’t fit through a door when it initially came through that door. Would not hook up my dryer saying wrong electrical plug in. Hired an electrician at $300 only to find out it was the right electrical plug in. Never again would I use you guys again!!!

This TV has a decent picture when you’re not watching anything that is dark. When you’re watching a dark screen, there are very irritating and highly noticeable white blotches on the bottom corners. I contacted Sony about the issue on multiple occasions and they continuously said that this is “normal” for these TVs and to lower the brightness to eliminate it. Even when you lower the brightness all the way to where you can barely see the screen, the spots are still there and very visible. I will never buy another Sony TV again. I have two and this is by far the worst TVs I’ve come across.

Pirate logistics the 3rd party delivery service is probably ths worst in the business. They broke 2 TVs they dont give 20 min courtesy calls no masks or covid protection of any kind. I didn't receive a courtesy call dispatch said both drives phones had died at the same time thats extremely unlikely., i belive they get paid per hour so their hoping your not home less work they still get paid. They do not have website you google their name only court documents for tax lawsuits show up. Who are these people we are letting in our homes??

On our 4th service call today the installer was rude and dropping his tools on top of the Washer Lid which is made of glass .... after the second request to be more careful, he got angry and stormed out of our house .the driver took back our replacement dryer and left the washer disconnected ..... average time between service calls has been 6 days ...... Now my wife is afraid to be home alone if any Best Buy installer comes back to our house ...We are now on day 25 with no washer/dryer, and my first payment is almost due

They delivered and installed a new dishwasher. The installation was done incorrectly when they connected a drain hose to another drain hose instead of the drain. This crushed the drain hose and caused it to leak all over the floor. It was marked as "complete" however and so they are still charging me.

I will not be buying another Sont TV. Ive got a Samsung and an LG that have alot smoother OS and have never had an issue that needs me to reset the tv. Ive have this TV for a little over a year and already need to have it repaired for vertical flashing lines coming and going as they please. Highly dissapointed in this purchase as it costed alot of money to be this hokie.

See my review for the product. Its all explained there

The delivery men tracked slush and dirt into our house and dropped the TV on a corner molding which needed repaired and painted.

The refrigerator was beeping, reset and delivery people left. Started beeping 5 minutes later and is still beeping. Trying to schedule them to come back out. Whole process is beyond frustrating.

Product was damaged twice upon delivery. I have spent over fifteen hours trying to get this rectified and get a TV that works

Purchased 65” Samsung tv bestbuy.com, Did not open the box until about month and half as purchased a new home & seller took some time to move out. When connected the tv , realised a line on the screen. Took it back to a local store , they could not assist me at all as I did not purchase protection plan, return period passed. They also stated does not cover with manufacture warranty as they think it’s a cracked(from a picture), they did not even look at the tv. Learned my lesson , never again from Best Buy.

They send these two short guys that can barely drive this huge truck and carry the washer I purchased I rally felt like I was going to help them because they were not strong enough to carry these heavy items. Also they broke the column in the entrance of my driveway I called best buy and not answer then call back five times finally someone gave me the email to complain about the damage well a week later still waiting if someone will repair the damage caused in my property. If they are not the type of people to do this job why they were hired I am so upset.

Bought this tv for a gift. When i got to open it , tv doesn't work. Lines andnno picture. Been dealing qith manufacture ,prior to store. After so much of a run-a-round, company stated take back to purchase store due to it came damaged from store. In the mist of everything i ended up testing positive on getting Covid 19. Now i need to figure out how to get this 75in ro store, beings it qas delivered to me. So fustrated and disappointed.

Worst experience I have ever experienced with a retailer. I can’t get anyone to follow up. Washer and dryer left outside of home and installers left without telling me. Then one of your customer service agents cancelled apt the following week I was waiting for. Unable to get any resolution. No one at Best Buy management or customer service will help. Still have no tv and want to cancel and get refund but can’t contact anyone. Washer and dryer left outside of my home blocking access to others entrances.

Delivery was scheduled, they no-showed and failed to even notify us that they weren’t going to be here. A full day wasted. Cancelled my order and plan to buy appliances else where. Do not use BestBuy for appliances. You’re going to get burned.