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Customer Ratings & Reviews

SKU:
8518641

Customer reviews

Rating 4.5 out of 5 stars with 110267 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.6 out of 5 stars

  • Expertise

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the overall performance, delivery speed, and timeliness of the Home Delivery service. Many customers appreciate the installation, placement, portability, and communication regarding the delivery. However, some customers have expressed concerns regarding the size, potential for damage during delivery, and scheduling inconsistencies. Additionally, a few customers have noted the unit can be quite loud.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 110,267 reviews
  • Rated 5 out of 5 stars

    No too bad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They simply came and dropped it off w no issues. Not bad for a big tv only $365 delivered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The delievery people were nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was done nicely and smoothly. They were the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a free delivery and great for me as getting a large tv in and out of my car would be difficult for me. Timing was great just a few days. The delivery guys called that morning to confirm and again 30 minutes before arriving. They took it out of the box and set it on my stand which is something I could not have done myself. I have back problems. Will us this service in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivery with careful very well installed they where very respectful and well precented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen display & mirror to another screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would be excessive to have the screen display on the fridge, but this is super cool. I can make notes and watch videos, connect with my phone. Besides all this, I can connect the fridge screen to the TV and while I am in the kitchen I can watch the same movie in the kitchen which my husband is watching in the living room. Oh! And I can use the camera inside to know what’s in the fridge without opening the door. This is my first day playing with the screen. I am looking forward for more excitement…

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent MB installs to install my gas oven. They were on time which never happens. They were super nice very informative, knowledgeable, and super nice. Also they were very respectful of my hardwoods which I appreciated very much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is amazing and great picture and the service rep was awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This delivery went so smooth. The lady was super nice too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome home appliances service.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 gentlemen, Jesus and Lalo arrived as scheduled. They took great care with the installation being careful to not scratch our home's entryway door-jams, walls, furniture and floor. These guys removed the appliance doors before bringing it inside to prevent undue injury to my purchase or home. The care shown is greatly appreciated. Jesus gave descriptive instructions regarding use and maintenance of my wife's new appliance. Best Buy has been my family's GO-TO for Good purchase quality and value. We have a new home and is working to replace all existing hardware and appliances with NEW purchases from BEST BUY.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    NO-BRAINER !!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    RIGHT ON TIME. NO NONSENSE DELIVERY QUICK AND EASY

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed quickly and smoothly with no problems, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big help!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and fast delivery! Followed the promised time frame! Did not mind the steep stairs and inside my house and carried it upstairs! Very helpful!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective freezer door that requires replacement

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good and seems to be working so far. The freezer door is defective and doesn't fully seal and is steadily releasing all the cold air into the kitchen. I've notified BestBuy and they aren't able to replace the defective door, they want to replace the entire refrigerator but first send a technician to inspect it. The first delivery attempt was a disaster and the delivery team left without communicating with me on why they won't deliver the refrigerator. BestBuy listened to my complaint but didn't act to resolve my issue until the 6th time I called them. The first attempt at a delivery was recorded on my security camera where the delivery guys left without attempting to deliver. The second delivery, one week later (3 total weeks without a refrigerator) was a better experience. An overall 3 out of 5 rating of the entire process is generous in my opinion. The refrigerator would be 5 out of 5 if it worked like it should.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Delivery was one time fast & quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came & removed my old refrigerator & installed my new one. They were very nice & courtesy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad gods hanging wall heaven

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are hi tech-installer gods. Both Mat and Rocko did a great job installing my new Sony XR 55 X90J SmartTV and Sony Sound Bar HT-S200F is a relatively quick time with great setup of basic functions for TV and sound bar. My neighbors are getting new TV's after seeing mine.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On time delivery.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took their time to install my 85 inch TV on the wall and set up all my apps which I did not know how to do. I am so thankful for the delivery guys. Thank you, Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the drivers $20 and didn't even help me take it out of the box. I thought they were going to then,They got the money and ran

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A##### Crew

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! Great crew! I will try to request anything to be delivered to my home with this crew. They were so nice and helpful. It was very difficult to move the fridge to the basement. It had to be maneuvered in several manners and not once did I hear a negative word ! I would hire this crew to do my moving if I could.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rocky 75”

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku TV is a wonderful brand I enjoyed watching Roku TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job and didn’t damage my doorframe or fridge which is beside the freezer

    I would recommend this to a friend