Customer Ratings & Reviews

Delivery staff was exceptional. They were polite and friendly and worked quickly. It turned out there was damage to our appliance and they notified the store immediately.

Nice gentlemen delivered my TV. No issues with the delivery

Shipping wasn’t the best, they were late. Then they said they didn’t have cord but they could gift us one for a tip. So we tipped them to get the cord, and later on when on the phone with customer service found out that should not have happened. At that point the tip was gone and we just had to move on.

TV is awesome but I’m more impressed with the delivery and setup. Guys that delivered my TV were excellent and super quick and knowledgeable. I highly recommend them!

I liked how they were on time delivering my 7.5 dryer. But they didn't have anything to say to me and they left my dryer in my hallway as I needed it to be installed . I'm a 42-year-old woman who has no ability to do this on my own.. very dissatisfied

Hassle free shopping, staff are very helpful. Mr Travis King has been very easy to work with.

The gentleman were very kind and polite about not ruining anything in our home.

Best buy home delivery is great. The guys are alway professional and friendly

Goods arrived on time and in perfect condition. Delivery personnel were very professional and helpful especially Sebastian.

Brought up all the way into my apartment on the top floor.

Tv delivered as promised. Took old one as promised. Entire process took 1 minute.

Polite but inconvenienced by my install and my questions. They were not rude but clearly didn't want to deal with me. It very much felt like they were trying to get it hooked up and leave and quickly as possible. However, when my stove arrived there were some issue. One, the stove came with two left cast iron grate covers rather than a left and a right. Two, the stove has a smart interface that was in Spanish. Unfortunately I do not speak nor read Spanish, however the gentlemen did, so I asked for assistance in changing it to English. They responded by telling me to read the manual as they were unfamiliar with the stove. Although that may have been true I did not feel it was to much to ask for guidance to get through the menus as I could not read the language. They very reluctantly helped me but it seemed as though I was an extreme inconvenience and wasting their time. I didn't feel like this was to much to ask but maybe I'm wrong. Regardless, between having to be on the phone for 4 hours today for customer service to replace a part for my brand new stove and the installation, I will no longer be buying major appliances from Best Buy. Not to mention the previous issues I have run into with their other services such as "warranties" on major appliances. As a long time customer and former employee I am deeply disappointed in this companies services. Today was just the final straw for me.

Only thing we can say is EXCELLENT We have bought 3 TV’S from LG and we love them

Can’t believe how efficient the home delivery was and that it was free.

The gentlemen who brought my dryer and installed it for me were very professional, knowledgeable and friendly. That speaks a great deal to me about Customer Service. Thank you Best Buy!

They were right on time, had the old microwave out in minutes, and did a nice job of installing the new one.

They showed up in the time frame that they said. They were very careful and professional.

The delivery team were thorough and knew exactly what they were doing.

We recently bought both a 98" Samsung TV and the ivory color with gold trim and black glass lid & dryer door Samsung smart top loading washer with dryer. Both were delivered on time by knowledgeable technicians who were efficient, friendly, and tidied up after installation. Excellent serice.

When deliver my washer machine they’re installing and I recommended 100%. It was a good service.