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Customer Ratings & Reviews

SKU:
6317722

Customer reviews

Rating 4.5 out of 5 stars with 481 reviews

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90%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 481 reviews
  • Rated 5 out of 5 stars

    My Geek Squad installed our tv and soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys took down our old TV put up the new TV set it up and reconnected all of our devices. Showed us how to use the TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad do all our tech needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could it .ore than 5 stars. Best buy is lucky have Paul all the installs and setup he has done for us has kept us coming back. If you check our purchase history the Geek squad is the reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed our modem and WiFi router.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job. Very patient and assisted on all our home smart devices Would highly recommend the geek squad for installation of all your smart devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad tech did a great job installing our

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job installing our router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is very efficient and always get the job done right. i have never been unhappy with their service. that says a lot for me and i don't even think they will make a mistake.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad comes thru.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great fixed the problem with my modem and router saving us money on a new system. He then set up our printer so it worked wireless as well. Very patient and explained everything to us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my problem and educated me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents came to my home, did their work and solved my problem. They were friendly and helpful in that they explained to me what the problem was and how they were going about solving it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my modem and router quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product and helpful techs! Netgear has proven reliable and I would not use anything else or have anyone else handle my tech installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the install of my modem. The tech was very knowledgeable and helpful. He answered all my questions and helped me get educated with my wifi devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech service set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my cable and Wi-Fi. Was knowledgeable in how to set up. I couldn’t have done it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    network set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician that came to install the wifi, ring cameras, and network set up was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the modem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I apologize for not addressing this item earlier as it was lost in the shuffle. I have mentioned before I am happy with the geek squads attention to detail. They are helpful, knowledgeable and answered my questions about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the techs that have helped me with the set-up of my computer have been very helpful. They explained every to my understanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet provider reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset our tv’s, thermostat and security system to work with our new internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, knowledgeable and performed the needed install very quickly. He also was very good at answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gray did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gray, she did an outstanding job installing and getting the modem installed and working. I highly recommend having her do your installation for you. I feel she is more than qualified to do an installation for all of your electronic needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service Super agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad rep was awesome!! Everything was setup perfectly and we are happy with the services provided. Our agent kept us apprised of what he was doing and we've had ZERO issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Showed many options and recommendations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service well worth the payment. If you on the fence about purchasing - I have used the warranty for extra 2 yrs and installing products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service, Josh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New modem and router were connected and questions about equipment were answered. Josh was personal and professional. His expertise was evident while he could explain things to two old technology-challenged people. Great experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon arrival the agent looked at the product I had purchased and told me it wasn't going to work. He helped with some other issues I had and I was very pleased

    I would recommend this to a friend