Customer Ratings & Reviews
- SKU:
- 6317722
Customer reviews
Rating 4.6 out of 5 stars with 469 reviews
(469 customer reviews)to a friend
Customers are saying
Customers admire the modem setup, installation, and the professionalism and knowledge of the technicians. Positive feedback frequently highlights the ease of use and the improved performance and speed of their internet connection after the service. While some customers experienced issues with signal strength, the majority reported a positive experience. The technicians' helpfulness and efficiency were also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Modem setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jacobe was awesome!! However I still seem to be having problems!!!! Please have him call me so I can explain the problem!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad set up a new modem and router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was scheduled timely and the tech was very knowledgeable and informative
I would recommend this to a friendRated 5 out of 5 stars
GREAT GEEK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD knows what they are doing and are extremely helpful in explaining the service.
I would recommend this to a friendRated 5 out of 5 stars
Switched my updated modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent made the process quick, efficient and understandable.
I would recommend this to a friendRated 5 out of 5 stars
Five Star Customer Care Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greg, our Geek Squad, technician was excellent in setting up our WiFi and Roku system. He exuded excellence in knowledge and customer care.
I would recommend this to a friendRated 3 out of 5 stars
Router/Modem install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They got it done but took way too long ton contact Internet provider. I have limited vision that is why I had it done, Most likely will go with my Computer repair shop the next time.
No, I would not recommend this to a friendRated 5 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was very good! Excellent to work with on the job
I would recommend this to a friendRated 5 out of 5 stars
Awesome installation experience!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our representative who arrived at our home was super kind and helpful, they type of employees with service that are a companies keeper! Thank you
I would recommend this to a friendRated 5 out of 5 stars
Geek squad got out unwanted App,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems getting out an App which did not work and I did not want with Facebook. Already had one. We finally got it fixed and removed.
I would recommend this to a friendRated 5 out of 5 stars
Representative did an excellent job on connection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Representative did an excellent setup on my modem setup. It is working perfectly with no decrease in speed. Professionally completed. Totally satisfied with the process.
I would recommend this to a friendRated 5 out of 5 stars
Gaming computer for Dave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a gaming computer from best buy and it has met my expectations. It plays all my games, works with all my other equipment and it is fast.
I would recommend this to a friendRated 5 out of 5 stars
They always do a great job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent reset some settings. The computers both worked better then earlier.
I would recommend this to a friendRated 5 out of 5 stars
TV installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed TV and camera very quickly and efficiently
I would recommend this to a friendRated 4 out of 5 stars
Internet router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your tech really did their best but I still had to pay Xfinity to send someone to activate. Xfinity has a racket going
I would recommend this to a friendRated 3 out of 5 stars
GeekSquadGireatBeforeYouBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech corrected the incorrect connection and got me going I just think I should have researched more before I bought the unit I bought it just wasn’t all purchased at Best Buy Now I have to cordinate the units The tech helped as much as he could and I appreciated their knowledge and suggestions I really like dealing with the tech squad they so helpful just help before you start buying
I would recommend this to a friendRated 5 out of 5 stars
Modem setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent setup the modem and ensured all connections worked.
I would recommend this to a friendRated 5 out of 5 stars
Wi-fi everywhere for the first time in 49 years!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks set up my new Arris modem and extended my wi-fi to the very ends of my very long one story home.
I would recommend this to a friendRated 5 out of 5 stars
Evaluated connection problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech evaluated my equipment, diagnosed the problem and advised me on my options. Just as I requested.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad technician repaired new router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent tracked down the WiFi issue very quickly and made g to he correct adjustments from there. He answered all our questions and solved those issues as well.
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service!! Don’t know what I’d do without Geek Squad
I would recommend this to a friend