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Customer Ratings & Reviews

SKU:
6317722

Customer reviews

Rating 4.6 out of 5 stars with 469 reviews

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90%
would recommend
to a friend

Customers are saying

Customers admire the modem setup, installation, and the professionalism and knowledge of the technicians. Positive feedback frequently highlights the ease of use and the improved performance and speed of their internet connection after the service. While some customers experienced issues with signal strength, the majority reported a positive experience. The technicians' helpfulness and efficiency were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 469 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christine and Lorenzo did an excellent job. They were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My equipment was installed by a Geek Squad Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done very efficiently by a very knowledgeable agent. When necessary he gave me the information and his recommendations so I could make a very informed decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott set up my modem quickly and was working in the matter of minutes. Scott and his team are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    df

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job very helpful and friendly very informational

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful with our Modem/Router setup! Best buy is great and awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was super. On time with mask and booties. Enthusiastic and very personable. Efficient and knowledgeable. Did a great job and would have him out again a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my eero mesh system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me a appointment right away and the guys did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the installation and explained how to use all of the features that came with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service from the Geek Squad. The guys got the remote working and explained how to use it. Very happy with them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have much knowledge about tech please don't hesitate to hie the Geek Squad. They do an awesome job. I always thought it was a ripoff but its not. Its worth money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This service contract is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service contract that we purchased covered set up and service for 2 years, which is an amazing value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the GEEK Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my modem to all of my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that set up the WIFI was very knowledgeable and answered all the questioned I ask him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The in home visit went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent for the in home visit went well we cut the cord still having problems understanding how Fire stick really works. But after that it will save us money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my Roku and gave some good advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Work Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful in directing me what needed to be done to correct problem with work phone connection to internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life saver with technical help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we could not have done the wifi setup without Geek Squad unless inviting lots of trouble and errors. They are God sent!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed Reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of three visits were excellent. Managerial staff encountered are helpful and focused on conflict resolution. Overseas located call centers are ineffectual and a waste of time, other than to get a local stateside number.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant, courteous, knowledgable and explained in plain simple english so we could understand. Answered all our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad configured my modem and set up Mesh Sys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike did a great job setting everything up and letting us know how it was working and how we could improve our network

    I would recommend this to a friend