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Customer Ratings & Reviews

SKU:
6317722

Customer reviews

Rating 4.5 out of 5 stars with 481 reviews

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90%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 481 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very good! Excellent to work with on the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My equipment was installed by a Geek Squad Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work was done very efficiently by a very knowledgeable agent. When necessary he gave me the information and his recommendations so I could make a very informed decision

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluated connection problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech evaluated my equipment, diagnosed the problem and advised me on my options. Just as I requested.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed TV and camera very quickly and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was super. On time with mask and booties. Enthusiastic and very personable. Efficient and knowledgeable. Did a great job and would have him out again a heartbeat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent setup the modem and ensured all connections worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott set up my modem quickly and was working in the matter of minutes. Scott and his team are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful with our Modem/Router setup! Best buy is great and awesome service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Router/Modem install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got it done but took way too long ton contact Internet provider. I have limited vision that is why I had it done, Most likely will go with my Computer repair shop the next time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christine and Lorenzo did an excellent job. They were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!! Don’t know what I’d do without Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    df

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job very helpful and friendly very informational

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have much knowledge about tech please don't hesitate to hie the Geek Squad. They do an awesome job. I always thought it was a ripoff but its not. Its worth money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the installation and explained how to use all of the features that came with the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my eero mesh system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They gave me a appointment right away and the guys did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service from the Geek Squad. The guys got the remote working and explained how to use it. Very happy with them!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The in home visit went well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent for the in home visit went well we cut the cord still having problems understanding how Fire stick really works. But after that it will save us money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This service contract is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service contract that we purchased covered set up and service for 2 years, which is an amazing value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that set up the WIFI was very knowledgeable and answered all the questioned I ask him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet Work Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very helpful in directing me what needed to be done to correct problem with work phone connection to internet

    I would recommend this to a friend