Customer Ratings & Reviews

Fair price for a very good internet and WI router.

The setup was great and convenient,worth the money

Again, Geek Squad techs are always competent, polite, and helpful.

The agent set up my WiFi without issue including extender

Nothing phased “Angie” just worked thru Any road blocks and completed the job

The geek squad agent Rich did a great job installing and setting up.

Agent was not able to install modem because Best Buy employee sold me the wrong product.

A kind and courtious geek squad tech, came out and took a look at my network situation. After he ran a quick speed test. He informed me that I was to call them out again, so he could add some additional parts. Once I saw that my original $ went towards that sole, visit, and nothing was done. I found a cheaper, more efficient way to address the situation.

Everything was working fine until the cable guy came out to install a new box. None of out Internet worked properly after.

Used my iPhone for the entire setup and my phone has not been working correctly ever since

The agents mounted my TV and checked my WiFi service. The WiFi service was great. The TV mount went smoothly, but now it seems as if the TV mount is tilting downward.

They spent two hours at my home and analyzed and then left . Nothing done or resolved. Said they would have someone come back out and that was over a month ago .

Garbage stole my ip And left my phone on static signal

Geek Squad Installed router, wifi boosters, connected ring cameras (which were already installed). Did NOT connect my other devices (iPad, laptop and printer) which were listed on the job sheet. I am not able to access internet connection on these devices. I made MULTIPLE calls to Geek Squad to resolve the issue by sending agent back to complete. Four days later I am still waiting, and have not heard ANYTHING. I was assured that the issue would be rectified promptly! I am unable to use the unconnected devices which is unacceptabe as I use these devices regularly! I am VERY disappointed and extremely frustrated. I bought the router and signal boosters from Best Buy and paid for Geek Squad intall and setup I paid $657.00 for these items/install and setup!!!!

The Geek Squad member was here for only about 15 minutes. The main problem regarding computer was not resolved and no recommendations for a solution was offered. I also wanted help setting up my Samsung kitchen appliances that I resentanly bought from Best Buy but was quickly told just to scan the QR codes and go from there which I had already tried unsuccessfully. A waste of time and money. I was very disappointed with this encounter.

This yearly subscription of $199 was a Giant Mistake! The products I purchased from BestBuy work great after installation, BUT Both the in home so called ‘expert technician’ that installed my network & their online help services were TOTALLY USELESS! Installer knew absolutely nothing about how to set up a network (asked me where I wanted them set up), so no value added from a self install would have been & 2 attempts to get assistance from the Geek Squad were frustrating & no help. Ended up finding fixes on YouTube after wasting a half hour online with a Technician who would not call me on the phone to walk me though the needed fixes. Canceled my yearly plan well before the 30 day trial period expired. HOWEVER only $50 of the $199 yearly subscription cost was refunded. BestBuy kept the other $149 to cover the cost of my ‘Expert Home Installation Services’! Wish I had done self install & saved a useless $149 ‘installation’!

Agent tried to setup my arris Modem. But I had to contact arris to set it up the way I wanted

Total tech didn't want to trouble shoot with me so I paid abou 180 to have one cable swapped for another.

I had to return the item because their was no phone line to the modem I bought.....which would have been discovered in the home appt hookup buuuuutttttt RONA showed up and I couldn't get in home for months. So I tried to install w/ lots and lots of time and effort between Comcast and myself. So MY PROBLEM was never resolved and I had to redo everything Comcast. I wanted my own modem and how I got out the store w/ one totally inadequate for my needs LIKE A PHONE LINE....I'm not very entharlled w/ Best Buy. I do more work trying to figure out crap that SHOULD BE FIGGURED OUT ON YOUR END. I get so much conflicted info, mischarges, hard time with refunds and what will be done with my GEEK SQUAD protection that was not available IN HOME for months. Will I get refunded or renewed at a discounted rate?

I would love to review this modem, unfortunately the poor geek squad person was here twice to install this. The first time was told by the optimum person this model must be defective. G.S. exchanged it for new model and when working with optimum was told it's not compatible with my router. When he questioned several people no one ever heard of such a problem. Sooo he returned the modem for me as it was not cost effective to purchase a new router in addition to the modem. P.S. My geek squad installer was great.