Customer Ratings & Reviews

Completed in conjunction with WiFi set up. Great set up for the square footage now.

Agent installed my eero system. Great job team!!!!

Thorough, timely, and informative. The agent was very personable.

They work hard and I can trust them, they did the work right.

I bought this computer with high hopes of getting all of what I needed. In no time it was locked up and I could not do anything with it so I called the store for help. Talked to the Geek Squad people who told me I would have to bring it back in. I live over 65miles and I am 77 years old!! I took it back and was given a time to pick it up. When I went to get it, I was told it wasn't ready!! The girl I talked to said she had tried ton call me to ask a question and could not reach me I had gotten 3 calls on my cell reminding me to come pick it up. She had used my home number! Both numbers were listed on my sales receipt! They had to wipe/strip every off and I would have to start from scratch. I waited about 30 minutes or more for them to do this. I looked the young man in the eye and asked him if it was just like I bought it. He said it was. I bought a windows 11 and added Microsoft 365 to it. I had to buy a new copier a week later and was told my computer was a Windows 10 then later was told I did not have Microsoft on it and would have to buy it again.!!!! Needless to say, I am VERY disappointed!!

The agent was on top of his game. Had my whole house up and running perfectly.

Agent was very helpful in setting up my modem and router.

Fair price for a very good internet and WI router.

The setup was great and convenient,worth the money

Again, Geek Squad techs are always competent, polite, and helpful.

The agent set up my WiFi without issue including extender

Nothing phased “Angie” just worked thru Any road blocks and completed the job

The geek squad agent Rich did a great job installing and setting up.

A kind and courtious geek squad tech, came out and took a look at my network situation. After he ran a quick speed test. He informed me that I was to call them out again, so he could add some additional parts. Once I saw that my original $ went towards that sole, visit, and nothing was done. I found a cheaper, more efficient way to address the situation.

Everything was working fine until the cable guy came out to install a new box. None of out Internet worked properly after.

The agents mounted my TV and checked my WiFi service. The WiFi service was great. The TV mount went smoothly, but now it seems as if the TV mount is tilting downward.

Used my iPhone for the entire setup and my phone has not been working correctly ever since

Geek Squad Installed router, wifi boosters, connected ring cameras (which were already installed). Did NOT connect my other devices (iPad, laptop and printer) which were listed on the job sheet. I am not able to access internet connection on these devices. I made MULTIPLE calls to Geek Squad to resolve the issue by sending agent back to complete. Four days later I am still waiting, and have not heard ANYTHING. I was assured that the issue would be rectified promptly! I am unable to use the unconnected devices which is unacceptabe as I use these devices regularly! I am VERY disappointed and extremely frustrated. I bought the router and signal boosters from Best Buy and paid for Geek Squad intall and setup I paid $657.00 for these items/install and setup!!!!

Agent was not able to install modem because Best Buy employee sold me the wrong product.

This yearly subscription of $199 was a Giant Mistake! The products I purchased from BestBuy work great after installation, BUT Both the in home so called ‘expert technician’ that installed my network & their online help services were TOTALLY USELESS! Installer knew absolutely nothing about how to set up a network (asked me where I wanted them set up), so no value added from a self install would have been & 2 attempts to get assistance from the Geek Squad were frustrating & no help. Ended up finding fixes on YouTube after wasting a half hour online with a Technician who would not call me on the phone to walk me though the needed fixes. Canceled my yearly plan well before the 30 day trial period expired. HOWEVER only $50 of the $199 yearly subscription cost was refunded. BestBuy kept the other $149 to cover the cost of my ‘Expert Home Installation Services’! Wish I had done self install & saved a useless $149 ‘installation’!