Customer Ratings & Reviews
- SKU:
- 6317722
Customer reviews
Rating 4.6 out of 5 stars with 469 reviews
(469 customer reviews)to a friend
Customers are saying
Customers admire the modem setup, installation, and the professionalism and knowledge of the technicians. Positive feedback frequently highlights the ease of use and the improved performance and speed of their internet connection after the service. While some customers experienced issues with signal strength, the majority reported a positive experience. The technicians' helpfulness and efficiency were also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Wi Fi mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost $700. Did not fix the problem. Geek Squad ignores repeated calls since installation. Am not happy.
No, I would not recommend this to a friendRated 2 out of 5 stars
modem/router combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.every thing was connected and works but i did not want two networks. it does work. the tech did not know how to change the modem/router combo to the to just the modem with the eero acting as the router
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installed the cable modem but I spent two hours on the phone later that night with tech support because after setting up the modem the technician didn't unplug the desktop computer from the new cable modem and connect it to our wifi router as noted in the quick set up guide provided with the modem. The oversight created a problem where either the desktop connected to the internet or the wifi router connected, they wouldn't both connect at the same time until the desktop was connected to the router.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're glad you took a few minutes to share your thoughts. It's not unreasonable to have an expectation that your setup service will be completed correctly the first time and that you'll not need to follow up for help afterward. While we're happy to hear you were able to get the problem solved, you certainly shouldn't have needed to make the call and we regret having created frustration for you.
Rated 1 out of 5 stars
terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a ring security system and had the Geek Squad install after countless attempts to get the system to work right, I had to purchase and return and purchase everything countless times as per instructions from Geek Squad. They told me to return the modem that the one I had was working. I went to the store since it was Covid-19 it wasn't essential I waited until now. I was told I can't return it from February it was too old and they said the store was opened I could have come earlier. Terrible Customer service now I have a modem that's useless which I paid $199 told to purchase and return by your Qeek Squad.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. I'm sorry to hear about this poor experience and the inability to get adequate assistance. This is definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Still not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Modem is still not working properly. I guess the next step is to return it. Geek squad couldn't figure it out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad canceled and never notified customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting 5 months for tech to show up or appt canceled and NOT get informed after you waited all day.
No, I would not recommend this to a friendRated 1 out of 5 stars
Non Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received an appointment date of a week and a half after I bought router. Then found out when they arrived that I had been told to get the wrong one. But they assured me that once I got the right one (which I had to get from CenturyLink--for free) if I needed any help to give them a call. Called both of them and I still haven't heard anything back. Finally was able to figure out how to do it myself. No help.
No, I would not recommend this to a friendRated 1 out of 5 stars
My neighbor was able to change my cameras.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get the service that I paid FOR! They came at a time when I was not at home. I would never book a time when I would be a t the Senior Center teaching a class!
No, I would not recommend this to a friendRated 2 out of 5 stars
Not geek squad...third party contractor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues worse than before visit. Would not recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Donna
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT. HAPPY. AT. ALL!! Tech was rushed. Never showed me how to use the equipment. Never checked to see if signal was working around the house. I called and got a second appointment and this tech was worse. Wasn’t willing to listen to my issues. Complaining. Slammed my furniture and I asked him to leave. Not happy with Geek Sguad right now.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad left me in an uncomfortable position
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent spent about 5 minutes said I needed to contact comcast...there problem! I thought he was supposed to set this up.....at least guide me to understand what was happening. Very disappointed in
I would recommend this to a friendRated 1 out of 5 stars
As a former geek squad agent, very disappointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my mother in law. Agent was very lazy and kept the ssid and password that already existed. Did not leave a dossier with the information as required and wrote the password down incorrectly. I had to st this up myself. I would not recommend geek squad to do a home internet setup. This is very sad for me to say since I used to be a geek squad agent.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to reach out to us with your feedback about the Home Modem Setup received by your mother-in-law. This service includes setting up the modem on the ISP according to the manufacturer’s guidelines and ISP process, verification that the modem is operating properly, an educational demonstration of the new equipment, and answering questions and providing solutions as needed. It does not include network or additional hardware setup, configuration, repair or troubleshooting. We’re very sorry if there was confusion about the requested service or if any passwords were not communicated properly. If you are in need of any additional assistance in this matter, or have other questions, please feel free to connect with an Agent at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
NEVER again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER buy from Best Buy again. We pay yearly to have them come set up things we buy. SCAM. We had to take it to the store to have it set up. Like i said NEVER again
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited for appointment...guy came...but...he was not modem person he only did home theater??? Said they were busy?? So just sent him to placate me...then wanted to set up another appointment? sò waited for a useless appointment....i am bringing modem back..
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Support - Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service I paid for is no longer available according to Geek Squad, but the people taking the orders have no clue.
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT COMPLETED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not completed and I was charged for it. I have been trying for three days now to get a refund and no one I have been able to reach (local, online, 1800bestbuy, etc) has been able to help me. This is horrible customer service and gigantic rip off.
No, I would not recommend this to a friendRated 1 out of 5 stars
This wifi set up has been so disappointing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This setup has been really slow and now it is not working at all. II need wifi to work from home and this set up has been a real disappointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never showed up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for their apt. Did not call with excuse, poor customer service; returned product. Zero stars.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is offline. Not working. Modem is on, TVs working but computer was not added to the network.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incomplete, job was never finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled and cancelled several times. My history shows one item STILL "out for delivery" and they won't give me a refund !
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.