Customer Ratings & Reviews

The Geek Squad member was here for only about 15 minutes. The main problem regarding computer was not resolved and no recommendations for a solution was offered. I also wanted help setting up my Samsung kitchen appliances that I resentanly bought from Best Buy but was quickly told just to scan the QR codes and go from there which I had already tried unsuccessfully. A waste of time and money. I was very disappointed with this encounter.

Garbage stole my ip And left my phone on static signal

They spent two hours at my home and analyzed and then left . Nothing done or resolved. Said they would have someone come back out and that was over a month ago .

Agent tried to setup my arris Modem. But I had to contact arris to set it up the way I wanted

I had to return the item because their was no phone line to the modem I bought.....which would have been discovered in the home appt hookup buuuuutttttt RONA showed up and I couldn't get in home for months. So I tried to install w/ lots and lots of time and effort between Comcast and myself. So MY PROBLEM was never resolved and I had to redo everything Comcast. I wanted my own modem and how I got out the store w/ one totally inadequate for my needs LIKE A PHONE LINE....I'm not very entharlled w/ Best Buy. I do more work trying to figure out crap that SHOULD BE FIGGURED OUT ON YOUR END. I get so much conflicted info, mischarges, hard time with refunds and what will be done with my GEEK SQUAD protection that was not available IN HOME for months. Will I get refunded or renewed at a discounted rate?

I would love to review this modem, unfortunately the poor geek squad person was here twice to install this. The first time was told by the optimum person this model must be defective. G.S. exchanged it for new model and when working with optimum was told it's not compatible with my router. When he questioned several people no one ever heard of such a problem. Sooo he returned the modem for me as it was not cost effective to purchase a new router in addition to the modem. P.S. My geek squad installer was great.

every thing was connected and works but i did not want two networks. it does work. the tech did not know how to change the modem/router combo to the to just the modem with the eero acting as the router

The Geek Squad installed the cable modem but I spent two hours on the phone later that night with tech support because after setting up the modem the technician didn't unplug the desktop computer from the new cable modem and connect it to our wifi router as noted in the quick set up guide provided with the modem. The oversight created a problem where either the desktop connected to the internet or the wifi router connected, they wouldn't both connect at the same time until the desktop was connected to the router.

Total tech didn't want to trouble shoot with me so I paid abou 180 to have one cable swapped for another.

I purchased a ring security system and had the Geek Squad install after countless attempts to get the system to work right, I had to purchase and return and purchase everything countless times as per instructions from Geek Squad. They told me to return the modem that the one I had was working. I went to the store since it was Covid-19 it wasn't essential I waited until now. I was told I can't return it from February it was too old and they said the store was opened I could have come earlier. Terrible Customer service now I have a modem that's useless which I paid $199 told to purchase and return by your Qeek Squad.

Cost $700. Did not fix the problem. Geek Squad ignores repeated calls since installation. Am not happy.

Modem is still not working properly. I guess the next step is to return it. Geek squad couldn't figure it out.

I received an appointment date of a week and a half after I bought router. Then found out when they arrived that I had been told to get the wrong one. But they assured me that once I got the right one (which I had to get from CenturyLink--for free) if I needed any help to give them a call. Called both of them and I still haven't heard anything back. Finally was able to figure out how to do it myself. No help.

I have been waiting 5 months for tech to show up or appt canceled and NOT get informed after you waited all day.

I did not get the service that I paid FOR! They came at a time when I was not at home. I would never book a time when I would be a t the Senior Center teaching a class!

Issues worse than before visit. Would not recommend

NOT. HAPPY. AT. ALL!! Tech was rushed. Never showed me how to use the equipment. Never checked to see if signal was working around the house. I called and got a second appointment and this tech was worse. Wasn’t willing to listen to my issues. Complaining. Slammed my furniture and I asked him to leave. Not happy with Geek Sguad right now.

I purchased this for my mother in law. Agent was very lazy and kept the ssid and password that already existed. Did not leave a dossier with the information as required and wrote the password down incorrectly. I had to st this up myself. I would not recommend geek squad to do a home internet setup. This is very sad for me to say since I used to be a geek squad agent.

Agent spent about 5 minutes said I needed to contact comcast...there problem! I thought he was supposed to set this up.....at least guide me to understand what was happening. Very disappointed in

I waited for appointment...guy came...but...he was not modem person he only did home theater??? Said they were busy?? So just sent him to placate me...then wanted to set up another appointment? sò waited for a useless appointment....i am bringing modem back..