Customer Ratings & Reviews

The tech was knowledgeable, respectful, answered question did a great job have no complaints

The Geek Squad Techs are very knowledgeable and friendly and now if I buy anything they’re here to install it with a service contract and it’s great to have replacement warranty, because anything can go wrong no matter what the name of the product is with it it’s protection for you or your family members.

Did a great job on install and instructions on how it will improve internet speed

The agent hooked up a new modem and corrected problems with our wy-fi. He also hooked up our Alexa Echo. He did an excellent job. He explained everything and was very personable. All your employees should follow his example. I would recommend him to our Family and Friends .

Glad l had total tech with Best Buy they set it up with ease

Brian is smart and willing to help. Good combination! Cost just a bit of money, but we have our system up and running again. Only complaint would be we lost volume control off of the app. Truly missed that capability.

Great experience, wonderful support so glad that we set this service up for setting up our new modem/router. The install was on time, handled quickly & efficiently with great communication.

Always very pleased with BB Geek Squad service. Recommended!!

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TotalTech agents, Anthony & Skyler, installed Netgear Modem quickly & on time. This has helped increase Internet download speed required for 4K & UHD movies & TV service from Xfinity. Thank You for your prompt assistance.

I pay $200 a year for this service, but when my internet wasn't working and I couldn't figure out what was wrong, it was worth it to have a technician come to my house and fix it. Thank you.

The IT specialist did all he could at te he time and the areas he covered are working fine. A number of other areas need to be cleaned up now. Sadly I'll be heading home soon and will not likely be able to get things done. Guess I'll buy a different system next time.

He did a great job fixing all of my WiFi elements in the house - really excellent work showing a good deal of patience.

Tech was able to correct Wi-Fi connectivity in my home. He programed or revised connections at all my devices. Tech was friendly, courteous and professional

The TECH connected my printer via the cable I had purchased @ BB. This resolved my printing issues. He set up the NETGEAR router to work with the Amazon Kindle so we're good.

The agents were beyond helpful. They didn’t leave until everything I needed done (even things I didn’t know needed doing!) was done. The were kind, patient and very professional.

My new IPad is a big hit with my family. I need to keep an eye on it so I know where it is when I want it. The size and features are a perfect fit for most needs.

Christopher and Saul apparently solved a major problem we’ve had for MONTHS!!! Finally the sporadic blurred reception on Hulu is fixed and the abnormally long buffering is fixed as well. THANK YOU CHRISTOPHER AND SAUL!!!!!

He was very good at the time. We're going through the same problem until he correct it.

On 1/15/25 I had someone come out and try to fix restore my laptop. He informed me that he couldn't detect my harddrive and that wasn't the 1st appointment scheduled for it they sent out someone to set up a printer so rescheduled and that's whemn the tech came out. That appointment was made from 12pm to 4pm. Well couldn't resolve the issue so he canceled the appointment since he didn't do anything and i got my money back. So i buy a laptop from bb and try to schedule an appointment for them to come out and set up the wifi and make sure my printer will work thru wireless witch it will i just don't know how. Well this appointment cant be made for after 12pm and i have insomnia and disabled and am a shut in. I just don't understand why one appointment could be the time i seeded and not this one. The laptop the person couldn't fix i bought from bb and they came out and did every thing i needed no problem even came out after 12pm but that was in 2021 but there coustmer service has gone down hill very bad. Im probably going too return the laptop and get it from someone that can respect my needs. I've had geek squad support for several years 1st time ever being treated like this. Won't be renewing my membership in April 2025. Im going to check out Hello Tech.