Customer Ratings & Reviews

On 1/15/25 I had someone come out and try to fix restore my laptop. He informed me that he couldn't detect my harddrive and that wasn't the 1st appointment scheduled for it they sent out someone to set up a printer so rescheduled and that's whemn the tech came out. That appointment was made from 12pm to 4pm. Well couldn't resolve the issue so he canceled the appointment since he didn't do anything and i got my money back. So i buy a laptop from bb and try to schedule an appointment for them to come out and set up the wifi and make sure my printer will work thru wireless witch it will i just don't know how. Well this appointment cant be made for after 12pm and i have insomnia and disabled and am a shut in. I just don't understand why one appointment could be the time i seeded and not this one. The laptop the person couldn't fix i bought from bb and they came out and did every thing i needed no problem even came out after 12pm but that was in 2021 but there coustmer service has gone down hill very bad. Im probably going too return the laptop and get it from someone that can respect my needs. I've had geek squad support for several years 1st time ever being treated like this. Won't be renewing my membership in April 2025. Im going to check out Hello Tech.

He was very knowledgeable and professional. On time and was very nice.

The technicians were great. Very helpful. Cimtel technicians didn't have a clue how to help me.

Kyle was very knowledgeable and efficient, Very pleasant and helpful

Warren was great. Connected everything well and patiently explained what we as users should do.

MARCO is amazing: makes thungs look simple and his knowledge is quite impressive.

Agent installed WiFi/router, changed the name and password on it so it would connect to all my devices. All is good at this point.

Gentlemen we’re on time did there thing and we’re very helpful

The agent did an outstanding job getting my cable modem and internet service restored.

The person that came and helped us with our connections was wonderful. They know what they are doing!

The geek squad tech installed my device which Vastly improved wifi signals throughout the house.

The agents connected my new modem and helped me update wifi passwords.

Excelente service! Very knowledgeable and friendly 100% recommended.

Alex did a wonderful job setting up our complex intranet and connecting all the devices and computers to it.

Geek squad tech set up the uneasy wi fi modem in my home. I was unable to get the easy set up thanks Geek Squad

Fixed my wifi issues and connected my printer wirelessly which has been an issue for over a month. Great Job!

Joshua is an incredible representative for Best Buy / Geek Squad!

The agent was friendly and quick. Also gave me some tips about my old equipment.

Agent was prompt ,knowledgeable ,and at ease on how she went about doing her job .

The Geek Squad is great, and we really appreciate their help!