Customer Ratings & Reviews

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TotalTech agents, Anthony & Skyler, installed Netgear Modem quickly & on time. This has helped increase Internet download speed required for 4K & UHD movies & TV service from Xfinity. Thank You for your prompt assistance.

The IT specialist did all he could at te he time and the areas he covered are working fine. A number of other areas need to be cleaned up now. Sadly I'll be heading home soon and will not likely be able to get things done. Guess I'll buy a different system next time.

I pay $200 a year for this service, but when my internet wasn't working and I couldn't figure out what was wrong, it was worth it to have a technician come to my house and fix it. Thank you.

He did a great job fixing all of my WiFi elements in the house - really excellent work showing a good deal of patience.

The TECH connected my printer via the cable I had purchased @ BB. This resolved my printing issues. He set up the NETGEAR router to work with the Amazon Kindle so we're good.

The agents were beyond helpful. They didn’t leave until everything I needed done (even things I didn’t know needed doing!) was done. The were kind, patient and very professional.

Tech was able to correct Wi-Fi connectivity in my home. He programed or revised connections at all my devices. Tech was friendly, courteous and professional

My new IPad is a big hit with my family. I need to keep an eye on it so I know where it is when I want it. The size and features are a perfect fit for most needs.

Christopher and Saul apparently solved a major problem we’ve had for MONTHS!!! Finally the sporadic blurred reception on Hulu is fixed and the abnormally long buffering is fixed as well. THANK YOU CHRISTOPHER AND SAUL!!!!!

He was very good at the time. We're going through the same problem until he correct it.

On 1/15/25 I had someone come out and try to fix restore my laptop. He informed me that he couldn't detect my harddrive and that wasn't the 1st appointment scheduled for it they sent out someone to set up a printer so rescheduled and that's whemn the tech came out. That appointment was made from 12pm to 4pm. Well couldn't resolve the issue so he canceled the appointment since he didn't do anything and i got my money back. So i buy a laptop from bb and try to schedule an appointment for them to come out and set up the wifi and make sure my printer will work thru wireless witch it will i just don't know how. Well this appointment cant be made for after 12pm and i have insomnia and disabled and am a shut in. I just don't understand why one appointment could be the time i seeded and not this one. The laptop the person couldn't fix i bought from bb and they came out and did every thing i needed no problem even came out after 12pm but that was in 2021 but there coustmer service has gone down hill very bad. Im probably going too return the laptop and get it from someone that can respect my needs. I've had geek squad support for several years 1st time ever being treated like this. Won't be renewing my membership in April 2025. Im going to check out Hello Tech.

The technicians were great. Very helpful. Cimtel technicians didn't have a clue how to help me.

He was very knowledgeable and professional. On time and was very nice.

Agent installed WiFi/router, changed the name and password on it so it would connect to all my devices. All is good at this point.

Kyle was very knowledgeable and efficient, Very pleasant and helpful

Warren was great. Connected everything well and patiently explained what we as users should do.

MARCO is amazing: makes thungs look simple and his knowledge is quite impressive.

The agent did an outstanding job getting my cable modem and internet service restored.

Gentlemen we’re on time did there thing and we’re very helpful