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  • Front. Geek Squad® - Home Modem Setup.

Home Modem Setup

SKU:
6317722
Highly rated by customers for:
See Details

Customer reviews

Rating 4.5 out of 5 stars with 482 reviews

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90%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 482 reviews

  • TheGeek Squad people are amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came and helped us with our connections was wonderful. They know what they are doing!

    I would recommend this to a friend

  • Upgrade WIFI.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech installed my device which Vastly improved wifi signals throughout the house.

    I would recommend this to a friend

  • Geek Squad New Modem Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did a wonderful job setting up our complex intranet and connecting all the devices and computers to it.

    I would recommend this to a friend

  • Geek Squad set up my new modem!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new modem and helped me update wifi passwords.

    I would recommend this to a friend

  • Modem setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad tech set up the uneasy wi fi modem in my home. I was unable to get the easy set up thanks Geek Squad

    I would recommend this to a friend

  • Connections

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my wifi issues and connected my printer wirelessly which has been an issue for over a month. Great Job!

    I would recommend this to a friend

  • Geek squad help me with my internet setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente service! Very knowledgeable and friendly 100% recommended.

    I would recommend this to a friend

  • Geek sqquad connected all of my electronic devices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous and very professional. He connected all of my devices and made sure they worked.

    I would recommend this to a friend

  • Joshua is the Man!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua is an incredible representative for Best Buy / Geek Squad!

    I would recommend this to a friend

  • Friendly quick complete service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and quick. Also gave me some tips about my old equipment.

    I would recommend this to a friend

  • Easy Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was prompt ,knowledgeable ,and at ease on how she went about doing her job .

    I would recommend this to a friend

  • Geek Squad helped me with my TV modem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is great, and we really appreciate their help!

    I would recommend this to a friend

  • GREAT SERVICE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DK was great! knew just what to do and he was done in a flash love this service

    I would recommend this to a friend

  • Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and friendly, definitely recommend.

    I would recommend this to a friend

  • Home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works throughout my entire house. The signal has never dropped out.

    I would recommend this to a friend

  • Geek Squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was very professional and did a great job.

    I would recommend this to a friend

  • Geek squad do not install my router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apparently Best Buy is a mere shadow od its former self.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Geek Squad missed an important installation issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Total Tech person was very nice, but neglected to pair my printer with the new modems. They had different ISP numbers. It took us over a week to get someone to fix this at some expense. Meanwhile, our printer was offline for that time

    No, I would not recommend this to a friend

  • Sucky service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was set up for almost a month out, I took off of work, blocked the calendar in my Airbnb. So they could come and then the night before they cancelled. I called BB and they said that was a mistake and they would be there. No one showed up. I went to the store and waited two hours demanding service which was done a day later only because I refused to leave until they promised it. Guy who arrived was great although it didn’t really fix the problem and calling back amounts to hours on hold.

    No, I would not recommend this to a friend

  • Geek squad is helpful when customer is prepared

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't have the modem that was needed. The tech was as helpful as she could be. But we still were charged $149. We still don't have our TV set up properly and can't afford another $149 service fee.

    No, I would not recommend this to a friend
Page 24, Showing 461-480 of 482 reviews
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