Customer Ratings & Reviews
- SKU:
- 6317722
Customer reviews
Rating 4.5 out of 5 stars with 486 reviews
(486 customer reviews)to a friend
Customers are saying
Customers have good things to say about the Home Modem Setup's overall performance, ease of use, and the knowledge and professionalism of the installers. Many customers appreciated the modem setup and the clarity of explanations provided. However, a few customers reported issues with signal strength. Overall, the positive aspects of the service appear to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad do not install my router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently Best Buy is a mere shadow od its former self.
No, I would not recommend this to a friend- Pros mentioned:Modem
Rated 1 out of 5 stars
Geek Squad missed an important installation issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Total Tech person was very nice, but neglected to pair my printer with the new modems. They had different ISP numbers. It took us over a week to get someone to fix this at some expense. Meanwhile, our printer was offline for that time
No, I would not recommend this to a friend Rated 1 out of 5 stars
Sucky service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was set up for almost a month out, I took off of work, blocked the calendar in my Airbnb. So they could come and then the night before they cancelled. I called BB and they said that was a mistake and they would be there. No one showed up. I went to the store and waited two hours demanding service which was done a day later only because I refused to leave until they promised it. Guy who arrived was great although it didn’t really fix the problem and calling back amounts to hours on hold.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad is helpful when customer is prepared
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't have the modem that was needed. The tech was as helpful as she could be. But we still were charged $149. We still don't have our TV set up properly and can't afford another $149 service fee.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad associate did not fix my network on myP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek associate didn't arrive. One Geek associate didn't complete request. Computer still states "no network.: I need my computer and, Google Pixel 6A to work for doctor I recently had a stroke. The phone and computer are vital to my health. Geek Squad needs to do their part and adhere to request's.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad change
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new geek squad is not a good value. You have to payfor all home service extra.
No, I would not recommend this to a friend