Customer Ratings & Reviews

My technician Gee from Geek squad was excellent, he arrived on time, kindly put booties over his shoes and diagnosed my problem immediately, within 5 minutes. He answered all my questions fully and clearly. I would absolutely recommend this gentleman.

Excellent job. Courteous, professional, and respectful of home. Made sure everything was perfect and all equipment explained.

Great service BUT I asked tech to return modem and ethernet cable we didn’t need on Sept 13, 2023. It was not returned. Have disputed the charge but not resolved. Dianne Myers

The Modem is great iam glad i update my internet system i do recommend this router

Agent installed Wi-Fi service and answered questions. He was professional, polite, clean, and pleasant.

installed an eero Pro 6 AX4200 Tri-Band Wi-Fi 6 Mesh Wifi System (3-pack) along with an ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem. The service rep (Tristan) was very professional and thorough with the installation. Within an hour the system was up and running and he gave clear understanding how the system works.

Tech was on time, polite snd did a great job Set upmoden professionally and quickly

the service installers were very professional and knowledgeable.

Called in advance. Showed up within promised time window. Completely job quickly and efficiently.

Geek Squad set up router connected all TV's in our home. Excellent work

Geek Squad came out set up my new modum, works perfectly

I had a very good experience with the installation of my modem. The tech took a lot of time installing and making sure all is working. My doorbell still does not work from my Echos. I need to make another appointment for a follow up to have that fixed.

The technicians were terrific. Very professional and explained things to me at my level.

The setup for our modem was incredibly fast. If it wasn't for Comcast holding things up, the install would have been 5 minutes!

Miguel was an exceptional technician. He was able to install our new Eero Mesh Wi-Fi system quickly and synchronize all of our devices. He is extremely customer oriented and friendly. It was a pleasure to work with him during the installation. I would highly recommend him to any Best Buy customer. He's an asset for the Santa Fe store.

Agent who did the installation was GREAT. Friendly, Efficient. Thorough. Perfection personified.

Brian was prompt, polite and SO knowledgeable. Setup everything we needed for us. Great service.

The agent changed my modem and connected it, went through my computer to get rid of old files and clean it up and helped with wireless connection issues with my printer. He did a great job with all of this and also explained things that I can do going forward. He was great.

Very knowledgeable and polite He was very helpful with providing explanation on use of programs

I don't think I could have completed the setup alone. The tech couldn't complete setup. Had to go to internet provider to get setup completed. The tech was very helpful in directing me as what to do in order for setup to be completed.