Customer Ratings & Reviews

Seriously because they use a third party to install this is a problem

Poor as no one ever came. I took the day off from work as you advised someone would be the in the morning. It is presently rescheduled.

Told me they would be here. Called on different date. No help ,Have not recieved my money back either.

If there was a negative star, i would have given that. The actual item was cancelled, but i was charged for the installation which never happened. I have been running around and following up with customer service over phone and chat, but all useless. They just keep on transferring me from one agent to another without actually helping or issuing a refund. This should seriously be taken into consideration. I will refrain from getting any service from Best Buy.

I wish I can give 0 rating for the person who came to install. That one star is for installing my Ring door bell. I had two installations today with the same person. He only installed one and when I asked about the other he said he is not the person who does it. After he left when I check the status he updated my both installations are complete.

The service was not completed because Nord Password and Security System configuration was not done. The order was placed Nov 7th through Total Tech program I was told to call back within 24 hours to get the original order completed. I was told someone would schedule my order today. No one answering. This is my 3rd attempt to get this service completed.

Scheduled for 12/7/22, received many reminders to prep home for installation, notifies they would be coming, NEVER showed up and didn’t call! Call center was useless as they had no idea how to get a hold of the third party installation crew. The only way I was able to resolve is to make a trip to the store…lost one day of work!

total of 4 appts were made for this service. The day of service I was informed via email appt had been "rescheduled"

Really don’t understand why this tech come to my home and put his own code in my alarm! This is getting real disturbing this is the second time I have had a problem with work y’all don’t farm out to other companies I will be returning this device and asking for a full refund and if I decide to do any more business with Best Buy if it’s not the geek squad don’t not send them to my home !!

Geek squad did a horrible job handling my device. I had to show why I need a full refund

Geek squad cancelled on me twice without explanation. I guess third time is a charm though. They showed and got my device installed quickly.

They install it but was earlier thẹn scheduled time

Windows open two directions. He put them on so they only sound if opened one of the ways. Not really happy about that seeing how he had to close all the windows to do so.

The agent installed Ring alarm system just can’t install into wall

The whole system sucks. Seems like I wasted my money.None of the cameras will pull up on live view. Front yard camera went off line a month after install & wont reset. Just a terrible experience

Sensors kept falling off had to redo it myself. Go directly thru simplisafe instead

They never came despite scheduled appointment. Took 7 phone calls and hours to schedule, and then they were a no-show. I still did not receive these services. I have filed an official complaint.

My camera keep going out one at a time. We bought three cameras. I have called and made appts but that doesn't seem to work. Not sure why. I thought I was going to be good but I am very upset.

Best buy didn’t install new insulation and I wasn’t told that. I allowed them to install one security light in the backyard that was already pre existing light fixture. If I would’ve know that’s all they do. I could’ve saved my money and did it myself.

The agent was great and came on time for our service