Customer Ratings & Reviews
Customer reviews
Rating 4.3 out of 5 stars with 512 reviews
(512 customer reviews)to a friend
Rated 2 out of 5 stars
Careless, do not send experience and qualified peo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad experience they fixed my ring alarm system after 3 visits from techinician.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts. While we're happy to hear that your installation was ultimately completed successfully, requiring three visits to complete the work certainly doesn't live up to the stellar standard to which we aspire. We apologize for the complications you encountered, but please know we are grateful for your feedback.
Rated 1 out of 5 stars
Issues with ring and no one is willing to help:
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have been trying to get in contact with multiple people about our ring and no one seems to be responding so this might allow someone to see this bad review so someone can help us with our ring system. We have been having issues with our ring and no one will help us.
No, I would not recommend this to a friendRated 1 out of 5 stars
No purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t buy anything new or contact Geek Squad. I would like to be reassured that my Geek Squad account has not been compromised. I also don’t know if there is some kind of identity theft going on. How was this purchased? I don’t see anything on my credit card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring system installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was not completed. 2 smoke alarms were not activated on the system, the Ring doorbell was not adjusted properly, a door sensor was not installed properly and fell off the door and is now not working and the motion sensor seems spotty. And they arrived late.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Bill. Thank you for taking time to share this with us. I'm sorry to hear about how your appointment went. This is not the experience we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ring security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Items are defective , bad installation , bad experience with geek squad and their work . Still having problems . A total disaster! Very disappointed in Best Buy and geek squad !!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have called and was. Told someone would Contact me in 24-36 hours. Have. Not heard back. Was not refunded spoke Something not installed. The sensors and keypad for security system are falling off the walls and doors. Not happy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got security working but not doorbell or thermost.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service at the store was terrible. Couldn’t make them understand what I needed done. Techs were good but not able to complete work because of defective material. Store was of no help whatsoever.
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD MANAGER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I TRIED TO CANX THIS SERVICE AND I WAS UNABLE TO DO SO. I TRIED TO CONTACT THE GEEK SQUAD MANAGER, JAMES LAGO, VIA THE EMAIL ADDRESS HE GAVE ME AND HE NEVER CONTACTED ME.
No, I would not recommend this to a friendRated 1 out of 5 stars
Impossible to get an appointment for install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After numerous phone calls to the Geek Squad to get an appointment to set up my security cameras, I gave up. However, they still charged me $129 for the "home visit" which never happened.
No, I would not recommend this to a friendRated 1 out of 5 stars
more than 2 hours late
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent carter did not show up between the scheduled time. He was more than 2 hours late. He acted as if setting up my electronics were a huge inconvenience for him.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible scheduling experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This never happened. No service has been completed. This is the worst experience with installation I’ve had with any company.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy has refused to install my doorbell camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only received the run around since requesting to have my Ring door bell camera installed since purchasing from the store
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled wrong date and gave me wrong quote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduler scheduled wrong date so I left work and waited. No one showed up Had to reschedule. The price quoted for the installation was wrong. Had to pay extra to the technician. Not pleased with whole experience.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was not fault didnt comeon day suppose too it was not good day supposed come Saturday came on Monday
No, I would not recommend this to a friendRated 1 out of 5 stars
Phooey!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Very disappointing because it originally did.
I would recommend this to a friendRated 1 out of 5 stars
Security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did nothing but tell me internet to slow, tried to get refund for service that I didn’t receive, guess what so far no luck
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up three time, two times they came but did not know how to install the system. I lost 5 days of pay from work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite three visits, my SimpliSafe is still not working properly. I realize the the big problem is the product but I would still like the installation issue resolved.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Yeah no. Bad service. No getting over it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never came. After trading messages for a few weeks he stopped responding.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of ring security system disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item are not working. Number of calls were made to Best buy. No response as of yet
No, I would not recommend this to a friend