Customer Ratings & Reviews
- SKU:
- 8603022
Customer reviews
Rating 4.4 out of 5 stars with 5438 reviews
(5,438 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it. Looks good. I will give more info after installation
No, I would not recommend this to a friendRated 5 out of 5 stars
He came up with an elegant solution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He went right to work understanding the system and helped me resolve a connectivity problem in a way that was an elegant solution that I hadn’t even considered. Great job Geek Squad!
I would recommend this to a friendRated 5 out of 5 stars
great service from a great team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just an amazing team with a lot of knowledge. Got good recommendations for the right product.
I would recommend this to a friendRated 5 out of 5 stars
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was able to get our printer connected. Was professional and knowledgeable. Very courteous, would recommend him.
I would recommend this to a friendRated 5 out of 5 stars
TV install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad team is great. Highly recommend using this service. They installed multiple tvs quickly and professionally.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed tv, ring and reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents installed my 85 inch tv, reciever, 2 amps and ring security system. They were very knowledgeable and did a great job.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
Rated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joe & Leo are true professionals they’ve been to my house to install several times, always on time & take the time to explain how to use their products .... I have NEVER had a problem..I love Best Buy
I would recommend this to a friendRated 4 out of 5 stars
Can comfortably use Geek Squad again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant and efficient. Could have used a little bit more training on the equipment afterwards.
I would recommend this to a friendRated 3 out of 5 stars
For some people it may be good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was recommended I have a site survey done before purchasing and scheduling my new TV, wall mount, installation kit, etc. For some people this is a great idea. The person that came out to do the survey was not on the same page as I was as far as the equipment I wanted installed. I ended up going into the Best Buy store and purchasing what I wanted anyway. For me it was an exercise but for some others that do not have any idea what they need it would have been good.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were awesome in delivering what I needed for my ceiling speakers to my receiver!!
I would recommend this to a friendRated 5 out of 5 stars
Good Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful. Answered all my questions and helped me pick the perfect 85 inch TV for my home theater
I would recommend this to a friendRated 5 out of 5 stars
polite, knowledgeable, efficient, patient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.checked and adjusted our Roku TV hook up. installed netflix a/c and showed us how to use. noted old, slow modem and installed new faster modem which we are very pleased with.
I would recommend this to a friendRated 5 out of 5 stars
Excellent Results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On this and another occasion the members of the Geek Squad, David Ortiz and Cody Smith provided excellent advice and work performance. Would highly recommend them both!
I would recommend this to a friendRated 5 out of 5 stars
Geek squad repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed the issue wonderful service very personalized to our issue
I would recommend this to a friendRated 5 out of 5 stars
Thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was fantastic at getting our sound bar up and attached! Previous others had been out and could not accomplish. Thank you
I would recommend this to a friendRated 5 out of 5 stars
My agent was very friendly and helpful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent solved my problem with my PC very quickly and gave me excellent advice on other matters regarding my PC to prevent other issues from arising!
I would recommend this to a friendRated 5 out of 5 stars
Installed my 86 inch tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They communicate everything and were quick with everything. Very professional.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad make several recommendations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad team walked around my house with me as we discussed the best locations to mount the solar panels for the Ring security cameras.
I would recommend this to a friendRated 4 out of 5 stars
Complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad arrived on time. They inspected all aspects of the previous installation and explained what the new installation would entail.
I would recommend this to a friendRated 5 out of 5 stars
Top Notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service--pleasant, considerate and took time to ask and answer questions. Great guys who know their business!
I would recommend this to a friend