Home Theater Site Survey

The BB Geek Squad agent was very helpful. My brick wall-hung flat screen TV was no longer working, and this was my first time buying a TV on my own. The agent patiently answered all my questions and offered me different options: TVs that would allow re-use of the current mounting bracket vs. TVs that would require a new bracket to be installed on the brick wall (above unused fireplace). I was nervous to have someone drill into the brick, but the agent was very confident and that eased my concern. He installed the new mount and TV with no issues and went over the features and tips for my new TV and remote as well. I asked about sound bars as well, and he didn't hard sell me into one. It was a blessing to have an agent who listened to my vision for the end goal, answered my questions, and helped me to decide on the best setup for my situation.

Cody & Chris installed our new LG TV with precision & expertise. Very efficient, clean and personable. Thorough explanations of how everything works. Answered all questions & took their time. You can tell these two love their jobs & helping people. Excellent service!

Matt and Taylor installed our Bowers & Wilkins 700 Series 3 and MartinLogan Dynamo 10 Subwoofer to our recently purchased AVR X3800H. All components were unpacked, connected and configured while they explained the what’s, whys and hows of the system. They also provided suggestions and alternative to our pre existing home entertainment system. During installation, Taylor was pleasantly surprised when the subwoofers (much needed, but separately sold) compatible wireless adapter was also included in our order. This is thanks to Logan and Aaron who were very knowledgeable about the products and ensuring the adapter was included when processing our in store purchase. Taylor adjusted all speaker output settings, ensured we were comfortable with the sound output, configured our remote, provided instructions, then cleared away all packaging. My husband and I are very pleased with our overall experience with our Best Buy purchase (Logan and Aaron) and installation by Geek Squad (Taylor and Matt).

The agents changed out my defective tv and mounted the new one and also hooked up all my equipment. They did a good job of set up and explaining how to operate everything. Great Install and Service

Greek Squad came out and did a great job installing by new 86' TV and surround sound! Raul and Alex were a great team and were so helpful in walking me through all the features. What a great experience!!!