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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek's and Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out to help me with possible Smart home devices purchase. They were very knowledgeable and gave me ideas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad understands my home entertainment needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful assessment of my options and clear, thorough explanation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the service and installation that the Geek Squad performed for us. They were expertly knowledgeable and provided us with outstanding information regarding our TV and its capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Are the Greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks hooked up our new refrigerator and were very professional and explained the product well. I definitely consider the yearly charge to have the Geek Squad available a real asset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job from the Site Survey men.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey only took about 15 minutes and they were able to make recommendations for the installation that enhanced our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in home experience I have ever had. Geek Squad came to my home, addressed the problem, found solutions and went above and beyond with other home theatre questions I had other than what they came for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent checked set-up of new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent performed the tasks I requested of him satisfactorily and in good time. He was very adept, knowledgeable, and accommodating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I ever made. When I used it for my computer they immediately scheduled my appointment hassle free and serviced it for free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great and quick delivery and instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman explained features on each tv so I was able to get what I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consultation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had a consultation, but it was very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents Went above and beyond their job And were very professional. They mounted my TV's at the perfect height. I would highly recommend them to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed outdoor speaker system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a fabulous job is setting up the outdoor speakers and making sure the sound surrounded the patio and yard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sound system repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from Jose Hernandez from the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard several horror stories with installation crews. Normally I always do my own but as fragil and awkward this 85” TV I decided to let them be liable. Very impressed. Great attitude and great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great French Door Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new french door fridge. We didn't have a wide space to work with, and this slim line fridge fit the bill. Enjoying the features like different ice options and the nice pull out shelve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Checked my tv be sure secured and level are ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great and lot of patience with me being communicated with me cuz I’m deaf.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They went the extra mile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby and his helper went the extra mile to see if they could feed an HD wire behind a stone fireplace without having to do any demo! They were able to and it resulted in a new TV, sound bar, speakers.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Communication was not great. (a) There were multiple issues with my room, but I only took away that I needed to run hdmi cable. There was also the issue of projector placement. (b) I told them that I already had a mount for the TV being moved out of the room adding home theater. The mount hardware still showed up on my proposal. I asked for it to be removed, (text, email, call) but it never was. Then I got the email that said my proposal was expiring, no change to the proposal to remove the hardware ($$$) that I didn't need. 2. Focus on the important.. I had THREE total visits. On the VERY first one, I asked about the proper distance between the screen and the mounting spot for the projector. No response. I went ahead and bought the projector I had picked out because it went on sale. After ONE conversation with another company, I found a web site to verify the projector was not suitable. I returned it, and had to incur the restocking fee.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Came out to give estimate within a week.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They looked at our situation and made suggestions to improve our wifi. Did take a while to get the quote after the inspection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent installed TV speakers perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent set up my speakers to get TV audio explained why the system I purchased was the best option.

    I would recommend this to a friend