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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek Squad hooked up the Denon A/V receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted up my AV Receiver. and tuned it in to 7.2 channels for the ultimate In sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my hone theater sound system and.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's service was stellar! I will definitely recommend Best Buys Geek Squad services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sonos installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a very good job but one of the units needs follow up. He was punctual communicative andcefficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got some good ideas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several different professionals come to my house to discuss home theater options. Each of them gave me suggestions I hadn't thought of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who came to review our music speaker options was wonderful. He was so helpful and answered all of our questions and then some!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    I mostly will not buy any more appliances from bes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second installers who did my vent kit that I did not get the first time did a good job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great representatives. Very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my tv for streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and helpful. Made everything ready and easy for us to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Polite, efficient, kind and knowledgeable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted all my TVs and educated me on TV functions. Also provided me with other products and services from Best Buy and Geek squad to enhance my viewing pleasure. Awesome job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trustworthy service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciated all the options that were discussed with me during my site survey. I didn’t feel any “high pressure to buy” from the representative. Very knowledgeable and experienced assistance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One Guy/One Gal...both GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They spent about a half hour setting up and "tweeking" the settings on this 65" LG Nano TV. I am glad I had them do it. If it took them a half hour, it would have taken me Several hours...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from Mareen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mareen was very professional and thorough, taking the time to ensure our system was set-up correctly and showing us how to use it. Thanks, Mareen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly and were very polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a very good job of mounting my TV on the wall and connecting the sound system with disturbing anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large TV On Line purchase and pick up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, courteous, professional, responsive. All well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep was very knowledgeable and guide us through very clearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent. Did there work showed us how to work our new tv and our new Sonos home theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is perfect for all of your projects where you don't have the expertise to do them alone. We wanted TV and music available around our pool. The Geek Squad can help you no matter what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad arrived promptly on time and stayed until all of my questions were answered. They were very professional and knowledgeable about the new Television and the camera installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lance with the Best Buy Geek Squad quickly found the problem with our sound bar and corrected it. Very professional and proficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad explained everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. The Geek squad explained everything well. I knew some of the things that needed to be done.

    I would recommend this to a friend