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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek squad was great and did a wonderful job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted our television and so is sound bar - great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV, etc. setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a FANTASTIC job setting everything up and explaining all to my husband and I.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad followed up with options.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable. They offered alternatives for my situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. J. G

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph was very professional and knowledgeable about the type of security system I was interested in and made great recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great advice/guidance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guidance on optimizing my equipment was spot on. Very happy with end result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable and very helpful in making suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent looked over the connections with the soundbar to my Tv and was very attentive to my questions and within a few minutes resolved the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that hooked us up to Netflix, Disney+, etc and explained using Google TV were excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME GEEK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we are very "ungeeky," Jack was awesome. He gave us a thorough review of what we needed for our Ring camera system, and spent a good deal of time answering our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Technician went beyond to make sure I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site review allows you to know what is needed and if the dimensions of the product fit in the allowed space and also determines Gerk Quad needs/fees.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Out dated Panasonic tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys tried there best to troubleshoot the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knows exactly what to do, prepared most of material that he needed. Fast and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin was very helpful and informative. was great help

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Less than stellar communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the appliances I purchased. Extremely unhappy with the ability to communicate with anyone at the store!!!! I finally resorted to going to the store to be able to ask my questions. So much for staying at home during a pandemic!. After the third dryer was delivered in working order, my month long journey with Best Buy is over!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice personal would want them to do all my installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were very knowledgeable and were very patient when I asked questions. A good investment for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to go shopping at Best Buy who can provide not only high quality goods but also very good service. The salesmen are very patient and professional. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price of car stereo install was slightly less than the price of membership, but so many benefits to having this!

    I would recommend this to a friend