Customer Ratings & Reviews

Did a great job on mt computer bought A dishwasher looked it up and showed me how to work it excellent job thank you

Geek squad is on the money when it comes to surveys. The crew is always professional and courteous.

Two agents installed my project. Completed in a timely fashion. Very helpful in explaining the system.

She really took her time to teach me how to use my new iphone 11, and she went out of her way to guide me which cases to buy, She was patient, kind, and upbeat.

The crew who came out were so thorough and asked many questions to be sure my install would be perfect!

Agent helped me with my tv and understanding the streaming features, etc. He was very helpful

I called to get someone to come out and give us a quote to mount 2 TV's on the wall. They charged me for a Home Theater In Home Consult. When the Techs got to our home they didn't know what they were there for, spent 5 minutes, didn't measure or inspect anything. They looked at the TV's and said oh yeah you can put those on the wall. They left and didn't give me any costs or how to get the quote. I had to call Best Buy days later and see if there was a quote. The Customer Service person said oh yes that will be $275 each without the mounts or other materials. They could have told me this without coming out to my home and making me rearrange my schedule to wait for the techs. I requested a refund of the fee and got a huge run around that ended with me being told that this was scheduled through the Best Buy Store near me and the Store Manager would be calling me to arrange that. It wasn't scheduled by me through the store it was scheduled over the phone with the Geek Squad supposedly. It has been 11 days since I called and I'm still waiting for the Store Manager to call. I am so done with Best Buy. It's no wonder they are closing so many stores.

was very happy with the tech they sent me would recommend them to my friends

The two gentleman were very informative; as well as personable. Thank you for all of your help.

This is a great free service that geek squad provides for their customers and I really suggest it especially if you have safety concerns on how they will hang your tv.

Great service but didn't have availability for several weeks to install so cancelled.

The assessment was on point. She person was very professional, she went as far as to suggest the best option for my house needs

The agents mounted my cameras and make sure they were operating properly.

I was very very pleased with the job Greg did on Sunday. I would recommend him to my friends. It was a great learning experience. Thanks

They had some problems it wasn’t working with the Internet when they left

I told the technician the issue I was having. He came out and looked at my setup. Documented notes for his diagnosis.

Techs were very professional. Told me exactly what had to be done.

Did a great job reprogramming my remote control, everything worked great after he left

As requested, the agent arrived on time. Checked on all options on how our media be setup, more functional utilizing equipment we currently have.

Only had one issue with timing of appointment. Came out once to install. The second time, I had to wait about 2-3 weeks because appt didn't get on the books earlier.