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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 5,438 reviews
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did what they needed to do and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped with remodel ideas for my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents answered all my questions and gave me good ideas for future set up after my remodel. Very helpful, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vincent and his partner were respectful and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad home counsoltation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Service is Great and very professional, they handle the calls and all my needs with care and customer quality awareness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes, things did go well...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geek Squad, there install team worked very hard for me and i really do appreciate that very much, Thanks a lot and i'll see you again soon...Kenneth B.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv’s picture is amazing the calibration that was done by Mike was on point but he need newer equipment because it kept kicking him out and he had to keep rebooting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miles and Jake were fantastic! My surround sound issues were identified and corrected. They were polite, efficient and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Measured and inspected area to ensure TV and wall unit would fit properly. Professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came were very polite. They were very careful with my things and they did the job very well. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great couple of guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job. Call to let me know there ETA. They even brought a vacuum cleaner. There where so helpful. Can’t say enough

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is best with their sales reps, geek squad is even best tier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to install 4 ceiling & 2 wall speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Che Carr was professional. The equipment has not been delivered or installed yet. Scheduled for 6/24/22

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant--knowledgeable-helpful-efficient-on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek qouted my Security Camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got the results I was looking for. The original visit from Geek was a disappointment as I never heard back from them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set up the DVD player. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always given me great service always helpful and patient with this senior I have a policy on all my products and am very happy with their servive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents surveyed our home and put together several option packages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed old equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected our old equipment and did a great job. They are very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Denon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I would have be instructed on how to use it. I feel I’m not fully enjoying all the features I invested in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was on time and did a fabulous job of mounting all the TV's i needed. they were courteous and professional.

    I would recommend this to a friend