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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 5,438 reviews
  • Rated 5 out of 5 stars

    Site survey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad kool people. A simple site survey to insure the perfect install and setup for me. Now im viewing my beautiful sony 4k tv above my 100% brick fireplace. Perfect install guys..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review of inhouse setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reviewed my setup and made suggestions. Very, very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service, excellent information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such good service..connected all devices. Provuded me with how to use information!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedicated Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did all he could to fit the lock into my doorframe. Try as he did, it was ultimately not possible, but he worked very hard and I admire his dedication.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant go wrong with Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent waz very knowlegable. Friendly, ontime and caring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inhalation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with Hunter and his assistant. Thanks for your help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Best Buy Team Ever - They were the Bestest.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As part of my mounting service they needed to do a site survey. Once the lead tech realized it wasn't needed they refunded the amount paid for this survey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time worked clean and gave me great options on how to setup my new TV and sound system. I'm now ready to throw that Super Bowl Party....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy folks were super helpful and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and explained things very clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great game action in HDR I don't think there is anybody in this house that has extraordinary qualities that are higher on the scale than most folks in this company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and seamless Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen came in and was done in under and hour! Great work, very knowledgeable, and asked to make sure we were satisfied with everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set-up my new router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my router and found the best place to place the other two so that I can now obtain wifi throughout my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey for whole house audio/video.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasper has great knowledge and expertise. He understood what I wanted and needed to make my home audio and video more efficient and stable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional, courteous, and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional, knowledgeable, on time, courteous. Please give him a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were great always friendly and know what they are doing. Extends themselves to satisfy the customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV outdoor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rasheem was very professional. Keep me informed several times of his ETA. That is so helpful. He did a great job that others did not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't gotten the review of their evaluation of the product from the visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Selinsgrove, PA location is the best! Tyler the GM runs a wonderful store. So friendly and knowledgeable. Will not shop anywhere else!

    I would recommend this to a friend