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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 5,438 reviews
  • Rated 5 out of 5 stars

    Prompt, professional, expert service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad provider was able to quickly help me with both my tv and computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV settings corrected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timothy did a great job checking and correcting my TV settings so that i can better enjoy my TV experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV; very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store representatives were very helpful and informative

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad fixed my Projector Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was quick and perfect ! ! ! The guy who came in to fix has good Knowledge about what he is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They solved my sound problem. Now down to two remotes instead of three.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and pleasant service people. Knowledgeable and gave me different options during my service call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful insofar as tv locations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice representative toured our home to assist in the size and location of the TVs we are buying. The biggest in size and cost was not his recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen was very thorough after telling him what we were wanting to do with our sound system and TV. He gave us options and what worked best for our budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassam faithy tool his time and listen to my thoughts, what technology and smart features I need to install fir my new house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted TV to stone wall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was great. They were on time, clean and friendly. Mounted my TV to my stone wall in less then an hour and a half. Very nice young men. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad evaluated our problem promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff determined the cause of our problem and a new component was ordered. When received, they plan to return to resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The onsite tech set up our new computer. He provided a valuable service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experienced techs did a professional survey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced techs came, did the site survey, we discussed and agreed upon their recommendation. They left. Very professional and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for setting up a network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and accessed my home for options to expand and better my wi to network. Offered options I was not aware of. Free service and well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security systems installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spencer of geek squad was great out here at house installing security cameras & ring system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    To Be Continued

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was advised by the agent that I needed a new NVR. I ordered it and will let him know when it arrives so he can install/set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed the Sonos and universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They technician, (Harold) was timely and professional. After hooking up the equipment he explained the functions and how to troubleshoot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and overview given by the agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always fix issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to reconfigure new ether net hook up for newly installed solar roof. Geek came out and had it up and running in no time and it has worked perfectly since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad I had a bad camera and geek squad came out and repaired it put in a new one

    I would recommend this to a friend