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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 5,438 reviews
  • Rated 5 out of 5 stars

    All my worries are gone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting a subscription t the Geek Squad was the best decision I have made. I am now worry free as they can help me with all of my electronics devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad id very professional and caring.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was VERY efficient and thorough. He resolved our problem Very pleased with the service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed a 75 inch tv in my bedroom and a 55 inch tv monitor for my camera system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my Rescue1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service!!! Very professional - most helpful!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek guys did a great job for us installing our new TV. They were personable and very professional. It is a terrific service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad does it again Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob has excellent, he Provided all the information that I need it to make my audio and visual system work properly thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciate the team of Tim and Dustin; specifically their expertise and professional customer service skills

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was knowledgeable and offered many options to improve my upcoming experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came out fixed the problem I had with my purchase of the sonos soundbar. They were very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very proffessional and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek squads cam eon time and completed setup quickly. They made sure, behind TV things remain behind and not visible at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramsi ( sp.?) did a wonderful job and was a delightful, polite young man.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my home security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome crew Juan a SMEE in his profession and a real professional Geek!!!! he went out of his way to explain everything I asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A bit of everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone is always so awesome!!!! All the techs I have met are so friendly and very knowledgeable !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mountedd my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alburto and Ryan are both professional employees. Very respectful and neat for the entire insulation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He is great for the Geek Squad. Knows technology.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very patients and helpful with the instillation of the Ring door bell. He gave me a lot of positive feedback. He is on time and works very hard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it always very helpful to have the Geek Squad come out and review the situation prior to having anything installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job of setting up our universal remote and showed us how to use it. The young man that came was excellent and very patient with both of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you very much for the service that you provide!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice rep!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rep came by my house to do a site survey in he was very informative. He had lots of suggestions for me and his professionalism was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very professional and fast and accurate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed 4 TV's. A 65" and 3 42". They were very fast and definitely knew what they were doing. Wasn't their first rodeo. Highly recommend.

    I would recommend this to a friend