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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 5,438 reviews
  • Rated 5 out of 5 stars

    Hello

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives providing options for reducing costs to view TV shows without Uverse boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Service ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is such a great service. I wish I used them earlier. They are amazing and it makes life so much easier to have these guys set up everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service! Very professional guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three showed up to our house to mount a 75” TV on the wall. They were all very friendly, professional, and efficient workers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is excellent for tech services!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad mounted my TV and sound bar. They also installed security software on my Ipad under my Total Tech servoce package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Questions answered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad is always great. They know their products. Ask a question, they’ll find the answer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very nice and very informative! Very pleased with there service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m technologically challenged. My representative came to the house and listened to my concerns and my wants and everything is to my satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician went about and beyond with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad always gives great service for both of my laptops. I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent assessed our system made recommendations and advised regarding alternatives

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear explanation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was promptly here at the assigned time. He explained what the problem was and correted it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was completed satisfactorily and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accommodating and knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent assessed washer and dryer space as well as optimal hookup guidelines. Knowledge and expertise were highly appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey on Stone Fireplace for TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A knowledgeable man assessed the install and determined it would not be a problem to install the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me with locations for my Ring cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were polite, neat appearance, and knowledgeable. I an always depend on Best Buy for the best customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were very professional! They answered all of our questions and concerns!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount for TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took the suggestion of the guys who were installing the mount. They suggested a bigger one that came out from the wall as well as swiveled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It stopped for a while but come back now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came out to see why I was getting certain messages on my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad at Best Buy is excellent. They know what they are doing and are very professional. Our rep Justin was great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It went well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful and offered several options to help solve my problems.

    I would recommend this to a friend