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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 5,438 reviews
  • Rated 5 out of 5 stars

    Always do a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service did everthing efficently and on time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad surveyed my cable setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional & easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles was great. Very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek evaluation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very personable and polite. Great product knowledge. He was respectful of our property and the surrounding area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific experience. Very satisfied with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim Warnock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short successful, courteous visit. Corrected my mistakes and had my TV back to normal in short order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad helped me choose a great system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me choose a new Sono system to add to my existing sono equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey for mounting 2 large TVs, installing sound bars, and installing ceiling mount speakers. Just excellent and professional service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad try help but sensor was damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart thermostat sensor was not install because don’t work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Theater Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Arrived on time and in constant communication about the arrival time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service job well done very thorough thats all

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Geeksquad upgraded my desktop quickly!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent upgraded my windows 7 to a windows 10 within days!!!! My desktop is working excellent and fast!!!! Thank you Geeksquad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great BB Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent best buy service as usual. Great employees, friendly, helpful, and knowledgeable making our purchase decisions easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Professional people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to resolve a nightmare of relocating TV. with confidence. I am happy with there work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has been wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed multiple electronic devices and made sure everything worked as intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New features work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new features are great, especially when combined with a new 2022 soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my home speakers quickly and did a thorough job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved problem with tv remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rep helped me solve the problem with my tv remote quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Izzy & Austin are great. Looked over everything. Tested widi. Sent a propisal. Now to get things together and order it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From start to finish they did an excellent job. Even updated our new tv for us

    I would recommend this to a friend