Customer Ratings & Reviews

The agents mounted my computers to WiFi on the printers.

Survey was cancelled due to homeowner of the site not being in the house currently. We are unsure at this time if they will be returning to the site.

The service was on time and just what was needed. Agent was very helpful.

Nice guys but this service was not needed due to me already knowing what I wanted and where.

I scheduled my site survey to evaluate a few projects I wanted to complete after I purchased my new home. 1. I purchased the Sonos Connect AMP/Sonance outdoor speaker bundle for my deck and wanted Best Buy to mount the speakers and run the cable to my second story office where I would be placing a network cabinet. 2. Move the existing deck speakers to the garage and running speaker cable to the second story office for another Sonos Connect AMP. 3. Mount two Sonos Play 5’s in the corners of my family room so that the cords would be concealed cleanly. I had purchased the mounts from Best Buy. 4. Run two network cables from the second story office to opposite rooms in the house for placement of two UniFi AP’s (Pro and LR). 5. Consultation on in ceiling speakers in living room for future project. As a little background on myself, I am a Solution Architect for a consulting company. I make my living recommending solutions to various enterprise clients in the ERP space. I am highly capable at evaluating products and solutions for my own consumption. I frequently recommend solutions to family, friends, and co-workers. In most instances, I’m also capable at performing the work myself. In this situation, I wanted to defer these projects so I could focus on moving into my new home without taking additional time off work. Prior to the Double Agent arriving, I received a call from him to review what I was wanting to do. Upon mentioning the mounting of the Play 5’s, he said he would not be able to perform the work and said I would need to talk to an electrician. I understand that Best Buy is not suited for electrician type work, but the agent had already made a decision without stepping into my home. Not the best start. Upon arriving, we discussed the Play 5 install and what would be needed from the electrician. What soured me was that he recommended replacing my Sonos Play 5’s with Play 1’s because they were smaller. I own every product that Sonos makes. There is no comparison between 1’s and 5’s. In addition, I already own the 5’s for the family room and had the mounts on order from Best Buy. Moving to the living room, I described that I wanted to think about in ceiling speakers at some point. He said that wouldn’t be possible because of the age of the house. It would require cutting a large access hole in the ceiling and I should just consider buying Sonos speakers to be placed in the room. Moving to the deck, he said there wouldn’t be an issue with mounting the speakers, but recommended putting the Connect AMP on the screen porch (exposed to heat, humidity, cold, and moisture). Upon asking why they couldn’t be ran upstairs to the office, he said it wouldn’t be something he could do. The following day, the cable company ran a new coax cable to the office with no issue, following the path I had intended. Moving to the garage, he was confident he could move and mount the old deck speakers, but recommended mounting the Connect AMP upside down on the garage ceiling (also exposed to the elements). In my office, I explained that I needed two network cables ran to opposing rooms in the house to support the two PoE UniFi AP’s. The Double Agent wasn’t familiar with Ubiquiti or their line of products and said what I really needed was a Linksys Velop system. I don’t want to knock Velop, Ubiquiti is Enterprise grade hardware and more than adequate for my home usage. Velop is consumer grade. There is a massive difference. Upon stating to the Double Agent that I was content staying with Ubiquiti, he stated he would not be able to run the network cable to my locations. I found this hard to believe, since co-workers of mine run cable in difficult locations all the time for clients. At the end of the site survey, he said he would provide a report to me within a couple days. I have yet to receive the report. Overall, I was highly dissatisfied with the experience. I didn’t feel that the Double Agent was knowledgeable about the products I was interested in or how to implement them. I understand that a single employee isn’t going to know the entire breadth and depth for every product or technology, but I felt he was more interested in selling me something else that was easier to setup for him. I also felt he was looking to install things as easily as possible instead of installing solutions correctly. For instance, I question why he would recommend placing a $500 Sonos Connect AMP on a screen porch or in a garage. It’s very common for that equipment to be centrally located inside the house where the equipment isn’t subjected to unnecessary weather or humidity. I felt he wanted to install that way because it would be easier for him and require less work. I’m not sour on the consultation process (I’m a consultant too), just sour on the consultant I received.

Agent mount my camera my camera's successfully and was very helpful and explaining to me everything

Looking forward to having household network and entertainment set up by the squad.

They arrived on time, performed the work as specified and then some. Very pleased with the Geek Squad.

The Geek Squad came to my house and did a very good job on setup and installation of tv, receiver and remote. Thanks

The Geek Squad guys were very professional job mounting my tv, answered all of my questions.

Great work… thank you! Staff was courteous and professional throughout the process

I can only recommend my installers Greg and Nick to other customers. They were extremely nice and had great knowledge about the installation and products.

Agent answered all questions and assisted with computer issues.

Consultation to order products for installation was professional and knowledgeable.

Great service and efficient professional service for mounting TVs

They are really great staff , they helped me so much to programmed the smart TVs in my church

the agent was great he had my 55 up on the wall fast & secure. I wouldn't trust anyone else to do the job

Consultation for TV mounting, specifications and problem solving.

Techs were extremely professional, helpful, and knowledgeable.

The site review was spot on in upgrading my media room. It was simple to plan and easy to execute the entire event.