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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 5,438 reviews
  • Rated 5 out of 5 stars

    Great workers. Excellent customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service from squad reps. They were polite, friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech was great and his suggestions greatly appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey for home security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech provided info and suggestions for a security system. It was followed up with a quote via an email.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trevor and Josh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor and Josh mounted and connected 2 Tv's very professionally.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install air antenna in the attic..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we had 2 men team out to install air antenna, but did not go well. We had moved and 2 years ago we had Geek's out to put this up.. All when good, but Not this time...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians arrived on-time and installed my Range Extender in approximately 30minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service in all areas, thank you for what you do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my speakers while giving me easily understandable directions on how to operate speakers. Helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Repaired by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did pretty good until they had to replace something inside the tv itself didnt properly put it back together completely one side of the panel is not seated properly back together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Amazon fire cube

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work by Zach. Reliable, kind and knowledgeable . I request him every time I need the squad!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Site Visit - Evaluation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed up on time and was cordial. Not impressed with the results nor the follow up that was promised (call back to have been made within 1-2 days about some other questions; never received the call) 3 stars due to the fact that it was no charge for the visit.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and follow up. The tech’s did a really nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MAHREEN OUSTANDING WORK & CARING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD is lucky to have MAHREEN has part of the SQUAD she goes the extra mile to make things happen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great perk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to have. Professional tech was able to fix my problem in less than a minute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the survey. I wish they were able to provide written report/proposal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solved our remote issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 young gentlemen that came out were excellent, always a blessing to have them checking out our problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixing my surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was prompt, professional, polite, and sharp!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys Rick. On time, very friendly, very knowledgeable about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Initial evaluation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent evaluated all aspects for installation of my 7.1 Surround system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and ready with advise. Friendly and helpful. Gave recommendations.

    I would recommend this to a friend