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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 5,438 reviews
  • Rated 5 out of 5 stars

    Camera solar panel installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service, knowledgeable, timely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech who came to our house was helpful, knowledgable and timely. Best of all, there was not cost for this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my 2 tv 65 inch and a 75 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything extremely excellent very good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddy showed up on time was very friendly and answered all our questions regarding installing a tv over our fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service he did a great job well qualified he also sold me a service contract

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were fast, punctual and very friendly. Set up our mounted tv jus how we wanted and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep came to house within time frame made suggestions and made sure everything i bought was correct Really appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian took the time to listen & explained products to solve our issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He set my arlo but it went back to the old setting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys make it look so easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers are the absolute best. Neat in their work and offer a wealth of ideas and information while they're working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were very helpful installing my TV & pairing the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cody the installer is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both times I have purchased and had car stereos installed have been a great exprience. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Very knowledgeable, helpful, professional and personable. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I didn’t learn anything I didn’t already know for some people it could be helpful to have one of these done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad veru efficent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounting of two TV's by geek squad ans instructions om fire sticl was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    information on camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very though and helpful. They gave us a lot of options and sound advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV and Audio System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was thorough and knowledgable regarding my installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doorbell suggestions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek squad evaluate our home for cameras and a doorbell.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very good at explaining the advantages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and professional. You can’t ask for anything else.

    I would recommend this to a friend