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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 5,438 reviews
  • Rated 5 out of 5 stars

    When you need stuff done they will get it done..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeksquad is Amazing when you need stuff done around the house they will get it done for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer answered all my questions and made suggestions to make my project; a tv wall install successful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surveys are good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and Best Buy have great customer service and if this sight survey helps them, I am glad to be of assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sona speaker problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very Friendly, courteous, and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evaluated my technical needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would appreciate more follow up regarding the excellent suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site Survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came for site survey were friendly and understood our needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and connected all of my devices they were very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Site survey was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Site Survey was explained very well in Detailed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agentS who installed my TV were informative, helpful, professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arlo hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They got me hooked back up with my Arlo cameras. Which I could not figure out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed home theater speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed 7.1 theater system great job. Explained how to get the most out of my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. Had my TV up and running in minutes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and knowledgeable teams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys always solve my riddles . You always come to a solution and we admire you for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey went great. Very knowledgeable and helpful s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed refrigerater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up my refreigerater.explained how it worked.cleaned up and asked if I had any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very respectful and professional. I was able to receive great advices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    all was good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the site survey gave them an opportunity to review the installation to ensure that everything they needed would be on hand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Netgear router is working fine...good advice on which one to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Site survey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Site survey was what I was expecting. Made my decision about what I needed easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Holly and Lance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holly and Lance mounted my TV’s and connected all my devices.

    I would recommend this to a friend