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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 5438 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers enjoy the Home Theater Site Survey service, particularly praising its overall performance, the expertise of the staff, and the reliable connectivity it provides. Many appreciate the speed of installation and the clarity with which the technicians explain the process. However, some customers have reported issues with scheduling and compatibility of selected models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 5,438 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting my two TVs and setting them up! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting and hooking up the TV's. Couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prices were better than the competition, service was even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job mounting the tv and providing clear directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad representative arrived in time and gave really recommendations on how I should set up my camera system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scott Chappell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job positioning the devices and teaching us to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs that came our were extremely knowledgable and knew exactly how we wanted mounting done!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complicated job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to set up another appointment because the job was more complicated than the agent could handle

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad install was terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service both customer snd installation. I have never experienced such poor service and quality of goods. If I could give negative stars I would.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was outstanding! Setup all WiFi and was done in 45 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tablet and other assistance/support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents/technicians were helpful with instructions and assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved my surround sound issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin was able to quickly diagnose the issue and resolve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable and explained everything they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job. They were very prompt and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed several TVs in our new build integrating the web and smart features. Great problem solvers .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was helpful with my needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The site survey was helpful with giving me suggestions on what would work for me in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks excellent work well done and on time all work neat and clean no hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They show how use the player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They teach me how to use the player and home entertainment systems it was great and I making money too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and a great thing to have especially for computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional technicians

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians came to inspect the installation of equipment.

    I would recommend this to a friend